Job description

Here at Osborne, we are seeking an enthusiastic Customer Care Executive for one of Irelands leading insurance brokers who makes finding the most competitive insurance premium easy.

As a Customer Care Executive, you will be main point of contact for customers through all channels of communications. We are looking for an energetic, motivated and ambitious candidate with the prospect of ample progression in the insurance industry.

For you
Salary: Competitive Based on experience
Benefits; Hybrid working, Pension and Health Insurance plan after Probation
Hours: 9am to 6pm (Mon to Fri)
Annual Leave: 20 Days (Service increase up to 24 Days)

Salary & Benefits

• Full time, permanent role Monday to Friday
• Competitive – depending on experience
• Bonus and Commission – monthly
• Pension
• Healthcare
• Mobile phone plan
• Full sponsorship for insurance exams
• Hybrid working policy once passed probation
• Annual leave increases annually up to 24 days
• Great staff sports & social events.
• Monthly/Weekly performance-based incentives
• Employee Wellness initiatives
• Cycle to Work Scheme

Responsibilities:

• Provide a level of service to customers, which is best in class standard across the market
• Drive to continuously improve performance through KPI’s and quality measures.
• Promote good attitudes and strong team spirit within the group.
• Escalate issues as necessary to line manager.
• Ensure all regulations are adhered to and agreements are fully complied with.
• Process all required transactions in accordance with company process.
• Accuracy of data and transaction processing within the role.
• Advice given to customer must be of specific and accurate nature at all times.
• Participate in cross training to develop multi skills required for departmental goals and vision.
• Commit to studying for industry exams and use supports given by company to develop educationally.

Requirements:

• 1+ year of customer service experience within a fast-paced, call centre environment
• Good PC Skills -Relay, MS Excel, Insurer Websites
• Practical knowledge of Personal Lines Insurance is desirable
• Result driven, with the ambition to meet and exceed targets
• Excellent communication skills, including verbal, written & listening
• Self-motivated, enthusiastic, solution focused
• Strong initiative and ability to work in a busy fast paced environment
• Confidence to make decisions
• Ability to work effectively in a team environment
• A positive, innovative attitude with the ability to handle new assignments and projects with an open mind

For more information please apply through the link provided for the attention of Sally Poynton or call Osborne Recruitment on 01 5252457

If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.

Osborne are proud to be an Equal Opportunity

Job Type: Full-time

Schedule:

• Day shift

Ability to commute/relocate:

• South Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (preferred)

Experience:

• customer service: 1 year (preferred)

Language:

• English (preferred)

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