Job description

2 Openings - Customer Service Manager and Customer Service Representative

This position reports to the director of supply chain management in logistics.

Location: Dublin, Ohio (May be hybrid I do not know)

40/50% issue resolution

20/30% Reporting and Review

20/30% Personnel management, Training, and Additional Activities

Description:

What's In It for You:

• Opportunity for growth within a growing supply chain team
• Integration into the supply chain and development of Order to Cash and management skills.
• Competitive Pay
• Working with team members, plants/shipping locations, business team members, staff functions, and customers, in a manner that enables positive, productive relationships.
• Development of listening and communication skills for successful information dissemination.
• Hone management and leadership skills to develop relationships and understand the personal and professional goals of directly reporting customer service team members.

What You Will Do:

• Act as the customer service team's escalation contact for customers, sales, and supply chain and take the lead in the resolution of complex issues.
• Understand the proprietary order process, including SAP order entry, delivery processing, and customer master data settings to effectively troubleshoot daily CSR activities.
• Facilitate weekly status or other calls with shipping sites, product management, or internal and external customers as required.
• Use SAP reports to monitor open orders, stock to confirm orders, backorder processing, product delivery processes, and open billing items.
• Provide reports and metrics to sales staff and other business team members as needed for various customers, products, or shipping facilities.
• Review and approve credit/debit memos, returns, consignment issuances, controlled distribution releases, various customer or regulatory documents, and expedited freight for both domestic international orders.
• Monitor and execute additional reporting activities at the end of each fiscal month to support financial close.
• Manage daily staffing coverage, situations/changes, and performance issues.
• Provide formal training for new customer service team members, and consistent daily training and support for SAP and other systems at any given time.
• Perform service level analysis and lead continuous improvement efforts.
• Participate in supply chain related projects and lead customer service projects or activities.

Qualifications:

• Bachelor's degree required.
• 5 years of experience in a customer service or supply chain role.
• Proficient in Microsoft applications: Word, Excel, and Power Point.
• Strong problem-solving and communication skills.
• Knowledgeable in SAP and international logistics is a plus.
• Expected to learn about safety culture, exhibit personal safety, and as it pertains to this role, learn about products and execute daily work tasks to ensure product safety.
• Attends required safety training and meetings, and actively contributes to upholding our safety culture by living our safety values.

If you or someone you know is interested, please email resume to Johnm@bridgeitgroup. com

Job Types: Full-time, Contract

Pay: $45.00 - $51.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Dublin, OH: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

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