Customer Service Relief Assistant Manager

Full Time
Bonney Lake, WA 98391
Posted
Job description

To be contacted for an interview, you must apply online at jobs.kroger.com - use the postal (zip) code 98391. Once you've completed the application process, and you meet all the qualifications, we will contact you for an interview.

Model “Customer 1st” behavior; deliver and encourage other associates to deliver excellent customer service
 Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases
 Provide peer coaching for all cashiers following best practices
 Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements
 Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required
 Monitor the 15-minute chart and schedule
 Audit Playland operational standards
 Promote and follow Company initiatives
 Respond to verbal customer comments/complaints/requests
 Complete customer incident and associate incident/accident report forms
 All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect “Our People Are Great”
 Must be able to perform the essential functions of this position with or without reasonable accommodation

Job Type: Full-time

Pay: $22.65 - $26.65 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • 10 hour shift
  • Day shift
  • Night shift

Weekly day range:

  • Weekend availability

COVID-19 considerations:
Face masks are optional. Sanitation processes are in place.

Experience:

  • Supervising: 1 year (Required)

Shift availability:

  • Night Shift (Required)
  • Day Shift (Preferred)

Work Location: In person

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