Job description

About us

Austin Passport Express is a dynamic Travel Document Company providing various services related to expedited US passports, travel visas, document authentication, translations, and fingerprinting,

Located in the downtown area of Austin, TX we are a small team with many years of experience assisting our customers to get the travel documents they need at the speed they need them. We take great pride in offering excellent customer service in a friendly atmosphere.

Our work environment includes:

• Growth opportunities
• Casual work attire
• Relaxed atmosphere
• Company perks
• On-the-job training
• Lively atmosphere
• Safe work environment

Job Description – Customer Service Rep/Travel Document Specialist

What would you do?

• Working with a small team to deliver exceptional services for our customers
• Communicating with customers in-person, through email or chat, over the phone
• Giving detailed explanations of services and products
• Receiving orders, calculating charges and processing payments
• Capturing accurate and detailed passport and visa photos
• Checking on order status and notify customers when orders are in or of any delays.
• Capture both ink and digital fingerprints
• Schedule and confirm appointments, follow-up visits etc.
• •istening to customers’ concerns and handling complaints
• Reviewing customer accounts and transactions while resolving issues

Qualifications

Are you the right fit? – We are looking for someone who is:

• Great communication abilities, including written and verbal communication
• Professional attitude and appearance.
• Good problem-solving and decision-making capabilities
• Excellent organizational skills and strong attention to detail.
• Effective time management, prioritization and multitasking skills
• Ability to work in a team setting
• Basic computer skills, including data entry, website navigation and other software
• Ability to work in fast paced environment.
• Punctual with a consistent attendance record.

*

Schedule:Full Time, Monday-Friday, 9am-5pm, No Nights or Weekends, Most Major Holidays Off

Education: Associates Degree or higher (Preferred)

Experience: Customer service: 1-2 years (Preferred)

• Experience in a customer facing role is preferred

Language: Bilingual in English and Spanish (Preferred)

Work Remotely: No

Work Location: Downtown Austin, TX 78701. Parking is provided

Starting Pay: $18-$23 an hour based on experience with room to grow as each new job skill is learned.

Benefits

Austin Passport Express offers a competitive benefits package including Health and Dental Insurance, 401k with company match, Paid Personal Time Off, and much more.

We value and respect the unique and individual differences that everyone brings. We embrace all differences in matters of diversity, equity, and inclusion to create a place where people want to come, stay, and do their best work.

All your information will be kept confidential according to EEO guidelines

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Austin, TX 78701: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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