Job description
Description
Notice: Idaho’s Public Health Districts are agencies that are authorized by the State of Idaho as independent bodies. District employees are not State of Idaho employees, rather District employees who receive benefits through the Office of Group Insurance.
Vision: Healthy People in Healthy Communities
Mission: Partnering to promote and protect health in our communities
Values: Excellence / Positive Impact / Partnership / Innovation / Credibility / Humanity
Mission: Partnering to promote and protect health in our communities
Values: Excellence / Positive Impact / Partnership / Innovation / Credibility / Humanity
Are you looking for an opportunity to serve the communities of Ada, Elmore, Valley and Boise counties? Do you crave a job where you can make a difference and serve the public? Central District Health (CDH) is currently recruiting for a Customer Service Representative 2 to join our dedicated group of public health professionals. We are seeking applicants who will embrace our agency values, have excellent interpersonal and teamwork skills, a positive attitude, is organized and who has impeccable attention to detail. This position provides customer service for our Family and Clinic Services division both in person and over the telephone.
This position offers a $500 sign-on bonus (payable after 90 days of service).
CDH is dedicated to living our values, is focused on a healthy work/life balance, has a culture that is centered on teamwork and empowerment, and provides an amazing benefit package including: PERSI Retirement Benefits (consistently ranked as one of the nation's best defined benefit retirement plans) , Medical/Dental Benefits and Life Insurance for both the employee and eligible dependents. Paid time-off includes vacation and sick leave that begin accruing immediately upon hire and 11 paid holidays per year.
Example of Duties
- Provides front-line customer service and specialized information regarding program rules, policies and procedures;
- Answers phones, screens and routes calls, takes messages using a multiline phone system, and/or documents calls in electronic medical record;
- Interviews clients to elicit and record sensitive information relating to services provided;
- Assists individuals in securing services and scheduling appointments using an electronic health record system;
- Performs a variety of office support functions such as producing labels, forms; verifying completeness of applications and forms; maintaining record systems and data entry;
- Explains eligibility or compliance requirements for all CDH services provided;
- Assesses income during intake process to determine program(s) eligibility;
- Makes changes to services provided based on client needs;
- Verifies insurance as applicable;
- Some evening work may be required (typically on Monday and Tuesday evenings from 5:00 to 8:00 p.m.);
- Other duties as assigned.
Minimum Qualifications
Some knowledge of:
- Interviewing methods.
Experience:
- Interpreting, explaining, and applying regulations, laws or complex policies to carry out assignments;
- Accessing data using a computerized system;
- Independently handling complaints and upset individuals in a business setting;
- Conducting sensitive fact-finding interviews.
Desirable Qualification (This experience is not required, however, having this experience may increase your overall score).
- The ability to read, write and speak both English and Spanish proficiently.
Supplemental Information
Please note: The successful candidate will be required to pass a fingerprint-based background check.
Thank you for your interest in employment with Central District Health!
If you have questions about this position please contact us at:
Email: hr@cdh.idaho.gov
Phone: 208.327.8503
If you have questions about this position please contact us at:
Email: hr@cdh.idaho.gov
Phone: 208.327.8503
CDH is a Tobacco-Free Workplace. Employees of CDH are required to refrain from the use of any nicotine products. CDH will not hire tobacco or nicotine users.
CDH is committed to providing equal employment opportunities to all qualified individuals. CDH prohibits discrimination against any individual based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, disabilities, veterans status or any other status protected under applicable federal, state, or local laws.
CDH is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact 208.327.8503, or email hr@cdh.idaho.gov.
Preference may be given to veterans who qualify under state and federal laws and regulations.
CDH is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact 208.327.8503, or email hr@cdh.idaho.gov.
Preference may be given to veterans who qualify under state and federal laws and regulations.
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