Position: Customer Service Representative

Location: Dublin City

Type: Full Time Permanent Contract. (Standard Hours) working 1 Sat or Sun a month

40 hr week. 1 day WFO (a Wednesday), then 4 days WFO + Training will be in the office for 5 days. Standard Hours Mon-Fri (9-6) + Sat/Sun on average once per month. Saturday 9-4.30pm + Sunday 10am – 4pm (Sunday hours are paid double and typically once a month

Salary: €22,558 + bonus

Abrivia are searching for passionate Customer Service Professionals on behalf of our client, an international company with offices in Dublin. If you’re searching for an interesting and fast-paced role that’s different every day, this is the job for you! This is a great opportunity in the heart of Dublin for someone with a customer service background looking to get more office-based experience; kickstart your career in a dynamic, multicultural team within a global company. This role will involve working in a customer service capacity for major clients; assisting their customers with all questions, queries and complaints they might have via phone and email.

Responsibilities of the Role:

• Deliver outstanding customer service at all times
• Resolve queries, identify and respond appropriately to customer needs
• Relevant administrative and data entry duties
• Respond appropriately to customer complaints, escalate where necessary
• Maintain a strong knowledge of client services, adhere to policy and regulation, and keep up good reputation of company and relationships with clients

Requirements for the Role:

• Excellent telephone manner
• Strong interpersonal skills, ability to demonstrate empathy
• Customer service experience – particularly with complaints
• Excellent problem-solving ability
• Ability to work on own initiative as well as part of a team
• Organisation and time management skills
• Full Training will be provided.

If you are interested in this vacancy, please contact Emily Mason via the link attached or call Emily on 00 353 (0) 1 531 3730 or apply via the attached link.