Job description

Title: Customer Service Representative (CSR)

Duration: 6+ months

Pay Rate: W2

Positions: Multiple

Location: Norfolk(Pat) VA

Qualifications

• 2+ years prior of related experience
• Demonstrated exceptional oral and written communication skills.
• Strong PC skills including Excel, Google sheet and Gmail.
• Self-motivated, results oriented, enthusiastic individual who will work on a variety of programs, interacting with internal teams and external customers.
• Knowledge of Invoicing portals, Ariba, Taulia preferred.
• Working knowledge of ERP System (SAP) a plus

Responsibilities

• Our Portal Entry Specialist is responsible for invoice submission accuracy and assist with the reconciliation of disputed accounts.
• They are responsible for reviewing each issue to determine the best way to approach resolution.
• The ideal candidate for this position can handle these responsibilities in a manner that preserves the relationship and improves customer relations.
• They must have the ability to work as part of a dynamic team and are able to adjust quickly to changing assignments or priorities.
• Receive and timely enter invoices into various portals for all Portal Entry accounts.
• Track all portal entries for rejections and communicate with billing and sales management for resolution.
• Act as Liaison between customer and billing team, to facilitate timely resolution and payment.
• Professionalism and attention to detail are key in this position as it will interface with Customers, Sales, and Management within the company.
• Serve as a Point of Contact (POC) for all portal customers.
• Maintains the portal upload spreadsheet daily, following up on all requests for resolution of portal entry rejections to ensure compliance.
• Update and maintain invoice/portal contact information.
• Utilizes ERP system (SAP) to transacts orders, status updates and equipment movement in real time.
• Perform Ad hoc projects, where applicable.

Job Types: Full-time, Contract

Salary: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Norfolk, VA 23502: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Microsoft Office: 2 years (Preferred)
• ERP systems: 1 year (Preferred)

Work Location: One location

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