Job description

Customer Service Representative – As one of the nation’s top residential and commercial security companies we are growing fast and looking for motivated, trainable employees to join the Bates Security Team! Bates Security is the largest locally owned, family-operated security company in Kentucky, and ranked #34 on the top 100 security dealers nationwide! We protect our residential and commercial customers with Security, Access Control, Video and Fire Systems. Come join a team of hard-working people who really love what they do…. taking care of our customers. We are looking for employees who fall in line with our Core Values:

Leadership & Accountability

I’ve Got This!

Do What’s Right

Respect

Seek & Grow

If this sounds like you..read on!

As a Bates Security employee, you will be a key part of our customers’ security and life safety systems and the protection of their families and businesses. Your number one responsibility is to provide the customers with a 5-star experience from the moment you arrive until you leave. This will solidify and strengthen our customer relationships and drives loyalty.

Benefits

8 Paid Holidays Per Year

10 days PTO from your date of hire – incremental increases with length of service

Benefits package (Medical, Dental, Vision, Disability and more!)

Competitive Company Matching 401K – Earn more with every dollar you contribute

Volunteer Time Off – Opportunities to take 21 paid hours per year to work within the community at an approved charity

Company Paid Life Insurance

Growth Opportunities! We hire from within! We believe in building a great company while enabling personal success!

Job Skills/Requirements

Inbound and outbound phone calls/emails/instant messages

Troubleshooting security systems

Excellent communication skills are required. You will need to be able to effectively communicate with both internal and external customers.

Technical minded to be able to understand the security systems

Must be able to prioritize multiple duties as assigned

Communicate and understand multiple applications and their platforms

Great attention to detail

Basic computer skills

Follow standard guidelines for the Customer Service Department

Screening Requirements

Drug Screen, National Criminal Background Check

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