Beacon Hill is seeking dedicated and customer-oriented individuals to join our client's dynamic team as Customer Service Representatives. As a CSR, you will be responsible for providing exceptional customer service and support to our valued clients. You will work within a division-specific team, where each team consists of approximately 15-20 CSRs. Your primary duties will include taking customer orders, following up on orders and inquiries, tracking orders, and coordinating with various departments as necessary. This role requires excellent communication skills, both over the phone and through email, as well as a strong focus on relationship building with customers.

Key Responsibilities:

• Handle a designated list of customers and provide timely and accurate assistance throughout their interactions with the company.
• Take customer orders efficiently, ensuring accuracy and attention to detail.
• Follow up on customer orders, addressing any inquiries or concerns promptly and professionally.
• Track orders to ensure on-time delivery and update customers on the status of their shipments as necessary.
• Collaborate with other departments, such as logistics, credit, and accounts payable, to resolve customer issues or process requests.
• Respond to customer inquiries via phone and email promptly and provide comprehensive and accurate information.
• Build strong and lasting relationships with customers by actively engaging with them, understanding their needs, and providing personalized assistance.
• Contribute to creating a positive and supportive team environment by actively participating in team meetings, sharing knowledge and best practices, and fostering a collaborative culture.
• Strive to meet or exceed customer satisfaction goals by consistently delivering exceptional service and resolving customer concerns effectively.

Requirements:

• High school diploma or equivalent; a bachelor's degree is a plus.
• Proven experience in a customer service or related role is preferred.
• Excellent verbal and written communication skills, with a keen attention to detail.
• Strong problem-solving and critical-thinking abilities.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Bilingual in Spanish is preferred but not required.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)