The Tucson Fire Department is looking to hire a dynamic Customer Service Representative (CSR) with exceptional customer service skills. This position performs clerical support and responds to customer needs by face-to-face and by phone/email. The location of this position is at Tucson Fire Headquarters and work hours are Monday through Friday from 8:00 AM to 5:00 PM. If you have a passion for serving our community, enjoy connecting with people (customers, community leaders, or members of the public), and want to be part of a team that serves with integrity, professionalism and strives for excellence in all we do, we encourage you to apply!

The Customer Service Representative

• Provides friendly customer service by answering telephones, greeting customers, providing information, responding to requests, handling problems and irate customers, researching inquiries and discrepancies, following up on complaints and concerns and coordinating and communicating with field personnel.

• Performs related duties such as: inputting, processing, and issuing requests for service, assigning file-case numbers, inspecting, and cutting film, receiving and processing plans, fulfilling public records requests and scanning documents.

• Performs clerical duties by preparing and maintaining files, records and logs, picking up and distributing mail, maintaining and ordering supplies, entering and correcting information in the computer system, completing, distributing and processing work orders, transcribing documents, maintaining schedules and calendars, preparing travel orders, correspondence, purchase orders, and various reports and forms, copying, faxing, accepting deliveries, and notifying appropriate staff.

Minimum Education Level & Type: High School Diploma or G.E.D.

Minimum Experience Qualifications: At least 1 year experience in customer service and operation of a computer and office equipment, and handling money and other forms of payment

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an Oral Board Interview.

• Oral Board Interviews will be held: May 23, 2023 and May 24, 2023 (if needed)

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List. An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:

• 20% of your rating for education and work experience
• 80% of your oral board interview

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List. If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process or email it to Pamela.Lyons@tucsonaz.gov. The DD 214 must be a copy that indicates characterization of service.

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please e-mail Pamela Lyons at Pamela.Lyons@tucsonaz.gov at least 48 hours prior to the evaluation.

None

Unless at Tucson Police Department, then:

Non-NIDA Drug Test