Job description

Personify, a nationally recognized and awarded recruiting firm, is hiring a Customer Service Representative for our client, the world's leading manufacturer of oscilloscopes, based in Phoenix, Arizona.

We have a great opportunity for an experienced Customer Service Representative to join our team in Phoenix, AZ. In this role you will be supporting our Product Test lab by providing administrative support such as quoting, opening jobs in our computer system and invoicing.

We will invest in your professional growth by providing you with training opportunities to keep you current in your field. The work environment is fast-paced and high-energy.

Responsibilities Include:

• Issue and track customer units for services performed by outside vendors and arrange for billing.
• Arrange for movement of customer's equipment to outside vendor for calibration or repair and for return to customer.
• Review customer purchase order for services required.
• Enter data to complete services, labor and parts elements of invoicing spreadsheets.
• Identify additional work performed beyond the scope of original quote.
• Research equipment specifications or other details related to billing as required to provide complete information for invoices and ensure that until being calibrated matches file data.
• Respond to customer inquiries regarding job status, review with management or technician and relay to customer as required.
• Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements.
• Generate reports as required Quotes and schedules onsite events.
• Perform other related duties as assigned.
• Help pull overdue equipment at customers site to achieve 0% overdue calibrations.

The successful candidate will possess the following combination of education and experience:

Required:

• U.S. Citizen or U.S. Person status required.
• A minimum of 2 years of customer service experience in a similar role.
• Excellent computer skills, including MS Word, Excel, and Outlook.
• Works productively in a "team environment".
• Demonstrates excellent verbal and written communication skills with employees and customers at all levels.
• Excellent work ethic and multi-tasking skills.
• Exhibits meticulous attention to detail and is committed to producing accurate and high-quality work.
• Able to work a flexible schedule with occasional overtime.

Preferred:

• Experience dealing with customer inquiries by phone.
• Prior experience with quoting a plus.
• Prior experience with data entry.
• Experience in Oracle, Gage or other CRM experience a plus.
• Prior experience with invoicing is preferred.

This position's primary/essential functions are subject to U.S. Government ITAR compliance requirements under current government contracts. Therefore, all employees in this position must be either: 1) a U.S. citizen, permanent resident (green card holder) or refugee/asylee or 2) must be willing to allow or cooperate with the company in applying for a U.S. government license, if necessary. Continued employment is contingent on the U.S. government approving such license, but we encourage all applicants to apply.

All jobs require access to Export Administration Regulations AT1 level technology and therefore a license may be required for citizens of Cuba, North Korea, Iran, or Syria. Applicants must be willing to allow or cooperate with the company in applying for a U.S. government license, if necessary. Employment offer is contingent on the company's ability to apply and obtain a U.S. government license on your behalf, but we encourage all applicants to apply.

We Are an Equal Opportunity Employer.

Job Type: Full-time

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Phoenix, AZ: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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