Delaware County Community College (DCCC), located outside of the Philadelphia Metro area, is looking for a committed and dedicated Enrollment Services Representative to join our team of higher education professionals who are committed to student success. Candidates who subscribe to the notion of becoming a student-ready college and meeting students where they are, DCCC has a place for you!

This Enrollment Services Representative serves as an initial point of contact for prospects, students, families, and visitors contacting the College via phone, email or in person. The primary responsibilities for this position are to issue friendly and welcoming greetings, determine individual’s needs and provide clear and accurate direction and information regarding the College and its enrollment processes. The Enrollment Services Representative must be able to utilize the College’s student information systems to provide simple or complex responses to a variety of questions related to admission, billing, financial aid, records, and general student services. This position is expected to spend a significant amount of time in the College’s Contact Center and will also be assigned to cover the College’s Information Desk, depending on business needs. The Enrollment Services Representative has internal contacts college-wide, with students and external contact with visitors, and the general community. This position has access to sensitive student, College, and financial information and is expected to handle such information within FERPA guidelines and with integrity and professionalism. This position is expected to represent Delaware County Community College in a professional manner and promote a student-centered customer service approach

The successful candidate must be an engaging, effective, innovative, dynamic collaborator who will have demonstrated knowledge of best practices associated with customer services while dealing with potential and current students and their parents. The successful candidate will also actively participate in creating an environment that encourages, models, embraces, and incorporates diverse thoughts and perspectives of all individuals of various backgrounds, ideas, and perspectives to foster an all-inclusive atmosphere and drive results.

Qualified candidates will have a minimum of 1+ years of related experience working in a customer service role in a professional setting; prior experience working in a school or community college environment is preferred. Ability to communicate in English and Spanish is a plus. A High School Diploma, GED or equivalent is required. Associates degree preferred.

Background Clearances: Act 153 Clearances (Act 34 PA Criminal Background History, Act 151 PA Child Abuse History, Act 114 FBI Clearance); Verification of educational credentials

Delaware County Community College strongly encourages applications from members of traditionally under-represented groups. DCCC promotes an organizational culture and structure that honors diversity through integration of the principles of access, inclusion and most importantly equality. For immediate consideration, interested candidates can apply online at https://www.schooljobs.com/careers/dccc

DCCC offers a great competitive salary, with an outstanding benefits package which includes: Medical, Dental, Vision, and Prescription Drug for all benefit eligible employees; College Paid Disability and Life Insurance; Flexible Spending Accounts; 403(b) Defined Contribution Retirement Plans (5% Employee Mandatory Contribution and a 10% Match by the College); Generous PTO, Holiday and Winter Break Schedule; Tuition Waiver & Tuition Reimbursement; and a Compressed Four (4) Day Work Week Each Summer; Professional Development Opportunities; and a Supportive Work/Life Balance Campus Environment.

DCCC fosters a work environment and a learning community focused on student success by delivering quality, affordable, and responsive educational opportunities in a technologically rich and supportive environment. We celebrate differences and commit to an “open door” policy for individuals with varying levels of knowledge, skills, experiences, and needs. By embracing diverse collegial perspectives, we seek to make inclusivity, teamwork, and respect the foundation for our students to reach their academic goals and on staff to thrive professionally. DCCC is an equal employment opportunity employer, valuing diversity, equity, and inclusion.