Doosan Infracore North America is looking for an attentive Customer Service Representative to join our dynamic and growing team in Suwanee, GA.

Who we Are

Doosan Infracore North America LLC, headquartered in Suwanee, Georgia, markets the Doosan brand of products that includes crawler excavators, wheel excavators, mini excavators, wheel loaders, articulated dump trucks, material handlers, log loaders, and attachments. With more than 160 equipment dealer locations in North America, Doosan is known for an unmatched dedication to service and customer uptime, and durable, reliable products. We are working to achieve a 'Global Leader in Infrastructure Solutions' by improving products, technology, and business.

We are proud of our products, people, cultural diversity, and professionalism within a national and global framework! Powered by innovation!

For more information on Doosan ® products, visit na.DoosanEquipment.com or for more information regarding our Great Place to Work certification, visit https://www.greatplacetowork.com/certified-company/7046630.

What You'll Do

Represent Doosan Infracore North America on incoming and outgoing calls and cases relating to service parts questions and problems. Research, troubleshoot, and provide information to dealers/customers in order to resolve open issues regarding parts questions. Expedite and follow up on availability and shipment of parts, new product orders, and back-orders. Perform dealer order maintenance and follow up on availability dates from the Materials team.

Role & Responsibility

• Perform effectively in a fast-paced environment, which includes managing a high volume of calls and emails
• Establish a relationship with dealers/customers through phone and email communication
• Communicate effectively on difficult topics, such as parts no longer available, long lead-times, missed orders, incorrectly shipped orders, etc.
• Expedite and follow-up on availability, backorder status, order and shipment tracking including released and unreleased orders
• Capture the voice of the customer and identify, create and execute process improvements
• Maintain strong knowledge of the policies for each type of customer
• Process invoices and facilitate return requests
• Input call/email data into a tracking system to provide proper call metrics and case research analysis
• Research entry-level technical questions and part identification through stock investigations and online parts systems
• Support Logistics with freight cost rating and claims filing

What You'll Get

• Competitive Total Rewards programs!
• Health, Dental, and Vision
• Generous Company 401(k) Match
• Free Telehealth Benefits
• Voluntary Supplemental Programs
• Career and Skill Development Support
• Make a direct impact on the success of the organization!

What You Bring

• High School Diploma
• At least (2) years of customer service experience, preferably in service or technical-related service field
• Experience in SAP, required.
• Ability to learn and understand the mechanical and operational requirements of construction equipment
• Excellent written and verbal communication skills
• Possess strong computer skills with experience in Microsoft Outlook and Excel
• Ability to multi-task in a fast-paced work environment
• Positive conflict resolution skills
• Self-motivated and results-oriented with proven problem-solving ability

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 404-354-4094. The Company's hiring location is Suwanee in GA.

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