Job description
The Customer Service Representative (CSR) is responsible for front-line customer service and support for online sales. The Customer Service Representative works under direction from a Customer Service Manager to ensure customer service is consistently high quality.
Specific Tasks:
- Provide excellent customer service to online customers
- Respond to both phone and online inquiries
- Resolve issues by accessing information in multiple systems on the computer and by communicating with company staff
- Process orders, refunds, and exchanges
- Generate return shipping labels and schedule package pickups
Qualifications:
- Ability to type quickly
- Ability to communicate verbally as well as in writing
- Ability to organize, prioritize, and keep on top of a wide variety of tasks
- Prior knowledge of consumer electronics
Location
Nashville, TN
Category
Customer Service
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