Job description

GEA is one of the world’s largest systems suppliers for the food, beverage, and pharmaceutical sectors. Approximately 18,000 employees in more than 50 countries contribute significantly to GEA's success - come and join them!

We offer interesting and challenging tasks, a positive working environment in international teams, and opportunities for personal development and growth in a global company.

• Manage incoming customer requests for all GEA equipment, including parts clarification and request routing to the proper personnel (Includes Shared Inbox Customer Handling)
• Responds to customer inquiries in a timely and professional manner (email, phone, portal, etc.)
• Efficiently creates & communicates offers within CRM/ERP (SAP) & online via customer portals
• Efficiently processes orders (within CRM/ERP & online via customer portals) as well returns/warranties
• Enters customer information into CRM and process customer account set up with shared service center.
• Interface with the parts warehouse and/or GEA factories on internal orders and deliveries, including expedited processing for urgent requests.
• Communicates with customers status changes for their orders that may impact expected and requested delivery dates as necessary.
• Works with other departments (purchasing, logistics, accounting, sales, etc.) in a timely and professional manner.
• Balances open tasks with other customer support priorities within the team or department when known.
• Other Part Sales department tasks and assignments as directed by department manager.
• Desired working hours: 8:30AM until 5:00PM.

Profile And Qualifications

• 4-6 years in a customer support role (preferably business to business) in performing order processing and inside sales to demanding industrial customers.
• A technical or business degree or commensurate experience in technical inside sales.
• Able to work in an open office setting, staying on task when processing offers, orders, etc. efficiently and accurately.
• Ability to read & correctly interpret customer requests.
• Experience working with OEM factories and industrial suppliers is desirable.
• A working knowledge of industrial and sanitary processing equipment is desirable but not necessary.
• Ability to read technical manuals, engineering drawings, and search product information within the company’s software system (with training).
• Ability to type in P/Ns efficiently into software order entry screens.
• Able to multi-task and work under pressure in a service environment.
• Self-motivated and highly organized. Must be able to work independently and as part of a team.
• Daily tasks require sitting at a desk, typing on a computer, handling phone calls, and movement of files/papers as needed during a workday.
• Computer literacy including knowledge of SAP, CRM, MS Office, and ability to learn new software.

GEA offers competitive pay and great benefits.

• 11 Paid Holidays
• PTO - Paid Time Off
• Medical Plans
• Dental Insurance
• Vision Insurance
• Health Savings and Spending Accounts
• Tuition Reimbursement
• 401k with excellent employer match
• Wellness Incentive Program
• Employee Assistance Program

We are an EEO/Affirmative Action Employer that understands the value of diversity and its impact on a high performance culture.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 4 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Janesville, WI 53546: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your salary requirement?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Inside Sales: 1 year (Preferred)

Work Location: One location

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