Inspired by our unique motto, “JOY and FUN,” we focus on social responsibilities by building state-of-the-art products for scientific advancement; especially for protecting health, safety, and the environment. “HORIBARIANs,” the HORIBA employees all over the world, look forward to working with additional creative and entrepreneurial self-starters.

1. Responds to telephone, mail or fax requests for new orders or changes in service; provides product, pricing and delivery information; inputs customer orders/changes.

2. Inputs and maintains customer order information (e.g., purchase orders, sales orders, quotes, invoices, service orders, work orders, etc.); prints reports.

3. Performs system inquiries regarding sales order and shipping status; provides basic instruction to other HORIBA staff regarding dissemination of status information.

4. Generates appropriate sales order and shipping documents, corrects billing discrepancies; resolves incorrect term and condition issues with customers.

Skills/Experience Required:

1. Ability to organize and prioritize workload

2. Strong interpersonal skills; strong verbal and written communication skills

3. Ability to effectively and courteously resolve customer complaints and problems.

4. Ability to accurately input and maintain sales related documentation.

5. Ability to provide accurate product, pricing and delivery information in a timely manner.

6. Must have basic math skills

7. Must have knowledge of shipping methods and terminology (i.e. Export documentation)

Desired Qualifications:

• High school diploma, AA graduate, Junior college level instruction in business or life sciences, or experience with medical lab instrumentation environment preferred.
• Minimum 1-2 years’ experience in Customer Service preferably in a manufacturing, distribution environment.
• Proficient in SAP applications and reporting and Microsoft Word, Excel, Power Point, Outlook.

Compensation Package: