Welcome! Are you seeking a global, well-established and innovative company that’s part of an industry with exciting growth potential? Then, start your Colorful Career with INX!

INX International is the third largest producer of inks in North America with full service subsidiaries in Europe and South America. We offer a complete line of ink and coating solutions technology for commercial, packaging and digital applications. As a leading global manufacturer of inkjet inks, we provide a full palette of digital ink systems, advanced technologies and integrated services.

At INX, we believe we can only grow our business as well as we grow our teams. The average employee has been here over 13 years.

We are looking for new talent with new ideas as we continue to provide quality, service and innovation to the printing and packaging markets.

We are seeking an experienced Customer Service Representative to work at our corporate office in Schaumburg. This position will work from 9:00 a.m. to 5:30 p.m. The person in this role will manage and process orders received by email (mostly) and telephone from our external customers and INX employees. As a CSR you will be responsible to:

• Answer incoming calls to 800 number (15 to 20 a day)
• Take and process orders, via phone, fax and email/ enter into SAP system (20+ daily)
• Track shipments/ help solve delays with carriers
• Assist sales reps in gathering data for new accounts & leads
• Assist customers to find technical answers
• Build customer relationships and product knowledge
• Assist with returns and replacement orders/ work with outside vendors for drop shipments

To perform your job as expected, you will be required to:

• Have a High School graduate or G.E.D. equivalent
• Demonstrate excellent customer service skills
• Effectively communicate with peers and customers
• Demonstrate good computer skills (intermediate) in MS Excel, Word, and Outlook
• Have excellent verbal, written, reading comprehension, and demonstrate a professional phone manner
• Show good math skills including fractions, decimals, percentages, and discounts
• Be an excellent problems solver, involving several variables in standard situations
• Have a minimum of 5 years of customer service experience.
• Work independently, as well as in a team in multi-tasks simultaneously.
• Travel to customers for coverage as needed; up to 50% travel overnight for extended periods

In addition to these qualifications, we will consider as a plus if you have:

• Associate degree from 2-year college or trade school
• SAP experience and proficient with Microsoft Suite programs.

We offer a competitive salary with excellent benefits including medical, dental, vision, life insurance, disability, 401(k), and more.

We require post-offer, pre-employment drug screens, physicals and background checks.

All your information will be kept confidential according to EEO guidelines.

Our company is an essential business since we are part of the supply chain for food packaging, pharmaceutical packaging and print media used for vital communications. We are very busy fulfilling commitments to our customers, while still following safe practices related to hygiene and social distancing. INX is hiring and seeking talented candidates to support our business development, and we encourage you to apply.

Equal Opportunity Employer: disability/veteran.