Job description

Job Description:

• Support internal and external customers in responding to customer inquiries and complaints regarding financial products and services.
• Perform routine course of action, conduct investigative steps to fully identify the issues, research product information, terms, conditions, or contracts and resolve complex problems and inquiries.
• Receive direction from supervisors, and escalate questions and issues to more experienced individuals.
• Interact with internal and external customers regarding inquiries and complaints, serve as an intermediary between parties to resolve disputed matters, negotiates, and enacts settlements accordingly.

Job Types: Full-time, Contract

Salary: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• West Des Moines, IA 50265: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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