Job description
Customer Service Representative
Job Summary:
A Matawan, New Jersey, Insurance agency is seeking an experienced Customer Service Representative. The applicant will become a valued member of the call center team and will be responsible for handling, both in-bound and outbound high volume customer service calls.
Responsibilities and Duties
- Answering and redirecting high volume calls
- Provide exemplary service to customers, discussing and explaining their insurance coverage, premiums, and claims.
- Resolve premium and billing questions and inquiries.
- Assist customers with filing claims.
- Record keeping and updating customer files.
- Perform other general tasks as needed.
Qualifications and Skills:
- 1+ years of work experience in a similar position.
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer skills.
- Proficient standard office equipment skills.
- Outstanding communication skills, both written and verbal.
- Strong people skills.
- Excellent phone etiquette.
- Outstanding organizational skills and attention to detail
- Bilingual a plus
- High school or equivalent (Required)
Pay: $18.00 - $21.00 per hour
Location: Matawan, NJ (On-Site)
Job Type: Full-time (Urgently Hiring)
Job Type: Full-time
Salary: $18.00 - $21.00 per hour
Benefits:
401(k) matching- Health insurance
- Paid time off
Shift:
Day shift- Morning shift
Weekly day range:
Monday to Friday
Work setting:
Call center- In-person
Ability to commute/relocate:
Matawan, NJ 07747: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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