Job description

Customer Service Representative

Merlyn Showering are one of the UK and Irelands leading shower enclosure companies and are currently recruiting for a customer service representative in their Customer Service department on a permanent basis. Reporting to the Customer Service manager and based at their European Head Office in Kilkenny, the Customer Service representative will be a “people” person first and foremost. The successful candidate will have

• A pleasant, patient and friendly attitude
• Strong detail orientation and communication/listening skills
• Willingness to work a flexible schedule and occasional overtime if required
• Processes a strong work ethic and team player mentality.

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Essential Functions

• Serving Customers by answering product and service questions
• Resolving product or service problems by clarifying the customers issues , determining the cause of the problem and explaining the best solution to resolve the problem, following up to ensure resolution.
• Contributes to team effort by accomplishing related results as needed
• Processes Customer Orders sent through fax, e-mail or phone.
• Contacts customers to ascertain data omitted on orders
• Prepares and forwards preliminary paperwork to returns and replacements on problem orders not received.
• Maintains liaison with other departments for order completion
• Writes up order, mails catalogues, samples, price quotations and similar data to customers as required.
• Performs other duties as assigned by supervisor
• Is capable of using visual and spatial skills for resolving technical queries

Experience:

• 2+ years’ experience in a similar role
• Strong Technical customer facing experience essential.

Skills

• Demonstrates ownership and initiative capabilities
• Strong verbal and written communication skills
• Ability to deal with conflict.
• Ability to operate under pressure.
• Attention to detail in reporting and administration

Applications to be submitted to Louise Ryan, Human Resources, Merlyn Industries Ltd, Unit 8, Purcellsinch Industrial Estate, Dublin Road, Kilkenny.

Job Type: Permanent

Salary: From €0.50 per year

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking
• Sick pay
• Work from home

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Kilkenny, County Kilkenny: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (preferred)

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