Customer Service Representative
Full Time
Lexington, KY
$40,000 - $47,000 a year
Posted
Job description
Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?
Join the Paul Davis Team!
CSR - Customer Service Representative Salary: $40,000 - $47,000 per year The CSR will work within our Sales, Emergency Services (Mitigation) Department and/or our Reconstruction Department. The CSR will work as a Liaison for the client to identify project requirements and specifications. The CRS will administer and organize jobs and support team members as assigned.
CSR - Customer Service Representative Salary: $40,000 - $47,000 per year The CSR will work within our Sales, Emergency Services (Mitigation) Department and/or our Reconstruction Department. The CSR will work as a Liaison for the client to identify project requirements and specifications. The CRS will administer and organize jobs and support team members as assigned.
- Medical, Dental, Vision & 401(k) benefits
- Paid Holiday, Vacation & Sick Days
- Cell Phone Allowance
- Vehicle Allowance
- Paid maternity leave, paternity leave, adoption leave
- Advancement Opportunities
- May support Mitigation Manager, Reconstruction Production Manager or Project Director when needed
- Answer incoming calls on office and mobile lines
- Complete intake for new losses
- Collaborate with clients, customers and vendors
- Complete job notes in operating systems
- Complete compliance tasks in main operating systems
- Create new loss (jobs and projects) files
- Create and send invoices for jobs/projects
- Maintenance and filing of job files and project documentation
- Run reports in main operating system, RMS
- Confirm that the current jobs are on schedule
- Coordinate job/project schedules, resources, equipment, and labor
- Liaison with clients to identify and define jobs
- Ensure the client’s needs are met from start to completion of job
- Assist Project Managers with job updates and job information
- All other duties as assigned
- Knowledge of Microsoft Office applications (Outlook, Word, Excel)
- Customer Service Skills
- Communication skills
- Typing skills
- Administration skills
- Ability to learn and operate our primary operating systems: RMS, Xactimate, Luxor, ADP, Sage, SharePoint, TPA's, and One Drive
- Ability to create documents and invoices
- Ability to answer and communicate with customers over the phone
- Ability to work office equipment (fax, scanner, printer, phone system, computers)
- Ability to work independently
- Ability to coordinate multiple jobs within the same time frame
- Stress Management and Composure
- Maintain a level of confidentiality
- High School Diploma or GED required Customer Service experience
- Three plus years’ experience in an Administrative position
- Associate Degree Preferred
- One or more years’ experience within the restoration industry or related industry
- Must be able to stay in a stationary position up to 100% of the time
- Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer
- Must be able to observe and perceive information on a computer and documents Must be able to communicate and converse with customers over the phone
- Occasionally will lift up to 10lbs
seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.