Job description

Another day, another opportunity to push the boundaries of technology. Tektronix is a company that is focused on providing test, measurement and monitoring solutions to enable the explosive growth of global communications and Internet/advanced technologies. We invite you to join us at the forefront of innovation.

Customer Service Representatives (CSR’s) are often the first contact a customer has with Tektronix and is a critical element in our strategy to retain current Customers and influence new and existing Customers’ purchasing decisions. In this role you will be responsible for interfacing with internal and external customers to ensure quality customer interactions. You will serve as a liaison between departments and advocate customer needs and issues, ensuring compliance to Tektronix business practices. CSR's are responsible for answering incoming calls, LiveChats, and responding to Customer inquiries about calibration and repair services in a professional manner, actively listening to and determining the needs and interests of potential and existing Customers.

CSR's partner with our Sales force and Service Center Operations to increase sales and are responsible for developing and maintaining relationships with external and internal Customers. They handle the most inbound calls, LiveChats, and emails with the primary focus of their position on maximizing revenue generation through the proactive selling of Tektronix products and services. As a “value generator,” the CSRs will emphasize service options and agreements to provide a complete Customer solution. CSRs prepare quotes/RMAs and upsell products. CSRs are responsible for the completion of service quotes and agreements as well as managing the customer’s equipment through the service operations.

The position requires individuals to learn existing processes and procedures. CSRs possess research and troubleshooting skills to respond to customer inquiries in a timely manner. The qualified candidate must be self-motivated and must possess interpersonal skills within a team environment.

Responsibilities Include

Respond to internal and external customer inquiries via Inbound/outbound phones, e-mail, and instant message

Accurately create quotes/RMAs

Process customer requests in a timely manner

Process customer inquiries and complaints according to company policy

Export/Import compliance screening

Purchase order entry and validation

Order acknowledgements

Collaborate with cross-functional teams to continuously deliver a great customer experience

Look for ways to improve our customer service experience

General knowledge of processing customer onboarding documents, Non-disclosure Agreements, Certificates of Insurance and other legal documents as needed.

Working through Stopped Jobs/Work in Process

Job Requirements

2+ years’ experience in customer service

1+ years’ experience with Oracle, Gage, Open Uptime, QuoteIt, Microsoft Dynamics (Preferred)

High school diploma or equivalent with appropriate experience will be considered

Exceptional verbal and written communication skills with the ability to effectively multi-task in a fast-paced environment

Must be self-motivated

Must be able to demonstrate advanced interpersonal skills within a team environment and the ability to work in an independent setting

Proficient with Microsoft Office, specifically Excel, and standard Internet applications

Excellent telephone skills for handling moderate to complex calls with customers, both internal and external

Outstanding organizational skills with attention to detail

Adaptable to change

Excellent Time Management skills

When you join Tektronix and Fortive, you will work in an extraordinary team, learning with and from great people, where diversity and inclusion is celebrated. You will have the opportunity to do work that makes a difference in the world. You will be trusted and empowered to contribute in meaningful ways with visibility and accountability. We are obsessed with our customers and have a commitment to transparency, unending learning and growth to accelerate progress and innovation. Join us for the excitement of a startup with a history of success! For You. For Us. For Growth.

Due to US Department of Commerce export control regulations governing technical data of Tektronix products, Tektronix needs to know the citizenship of all its employees. Note that US Citizenship is not required for most positions. Hired candidates will be asked to bring proof of citizenship (passport, birth certificate, green card, visa or similar) on their first day of work.

All employment offers are contingent upon successful completion of our pre-employment drug screening, background/criminal check, and if applicable a motor vehicle record search and/or financial record check.

Candidates with less education/experience may be considered for other opportunities

#LI-Remote

Due to US Department of Commerce export control regulations governing technical data of Tektronix products, Tektronix needs to know the citizenship of all its employees. Note that US Citizenship is not required for most positions. Hired candidates will be asked to bring proof of citizenship (passport, birth certificate, green card, visa or similar) on their first day of work. All employment offers are contingent upon successful completion of our pre-employment drug screening, background/criminal check, and if applicable a motor vehicle record search and/or financial record check.

All jobs require access to Export Administration Regulations AT1 level technology and therefore a license may be required for citizens of Cuba, North Korea, Iran, or Syria. Applicants must be willing to allow or cooperate with the company in applying for a U.S. government license, if necessary. Employment offer is contingent on Tektronix’s ability to apply and obtain a U.S. government license on your behalf, but Tektronix encourages all applicants to apply.

Tektronix, a wholly owned subsidiary of Fortive Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow!

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

National: The hourly range for this position is $15.96 - $29.62

This position is also eligible for bonus as part of the total compensation package.

Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

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