Job description
Via Satellite Inc. is looking for a customer service professional to join our Command Center team housed in our main headquarters in Front Royal, VA.
Our Command Center Agents are responsible for scheduling, routing, and supporting our team of installation technicians as well as updating and communicating with our customers. We are looking for a reliable, high-energy individual who excels in working in a team environment.
Responsibilities for Customer Service Representative:
· Provide informational support to our field technicians
· Maintain daily appointment tracking and communicate reports to Management
· Communicate with customers regarding their appointment time
· Communicate with DISH agents when a field technician needs support
Skills and Abilities Customer Service Representative:
· Self-motivated with a strong sense of time management
· Verbal and written communication skills
· Attention to detail
· Ability to adjust to changing responsibilities and priorities in a fast-paced, growth-oriented, and time-critical environment
· Ability to work independently
Qualifications for Customer Service Representative:
· Must be 18 years of age or older
· Type 45 WPM or higher
· High School Diploma and or GED
· Experience with Excel
Our Benefits:
· Medical, Dental, Life, and Vision Insurance
· 401K
· Paid Time Off
· Wholesale Club Membership
· Discount on DISH monthly bill
Job Type: Full-time
Pay: From $13.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 1 year
- 2 years
- No experience needed
- Under 1 year
Shift:
- Day shift
- No nights
Weekly day range:
- Weekend availability
Work setting:
- Call center
- In-person
- Office
Ability to commute/relocate:
- Front Royal, VA 22630: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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