Job description

The Role

Book service appointments and do whatever is necessary to promote customer satisfaction.

Responsibilities

· Convert incoming customer calls into booked service appointments.

· Deliver call scripts with an authentic cadence; be clear, compelling and personable.

· Respond to customer requests, resolving issues and promoting the brand.

· Be professional and establish customer rapport, encouraging repeat business.

· Participate in training to boost booked calls and practice outbound calling.

· Adhere to the company’s plan for resolving customer complaints quickly and favorably.

· Maintain and update customer database with complete and accurate information.

Competencies for Success

· Develop a proven track record in customer service.

· IT competent; good typist and proficient with phone systems.

· Highly organized with exceptional follow-through abilities.

· Strong verbal and written communications.

· Ability to build trust and demonstrate empathy.

· Personality that blends well with a fast-paced, goal-driven environment.

· Competitive individual contributor who also loves to win as a team.

· Highly motivated, flexible and great attitude on life.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person

Ability to commute/relocate:

• Findlay, OH 45840: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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