GBS RevCycle is a comprehensive Revenue Cycle Management (RCM) solution that manages the entire revenue process.

We're seeking full-time Customer Service Representatives for our Fairlawn, OH office.

Hybrid home/office work potential after 90-days!

We offer FT Benefits including Medical, Dental, Vision, Accident, Disability Insurance, PTO, Holiday, Wellness plans, Profit Sharing, 401 K etc.

Are you looking for a dynamic, fast paced and continuously growing medical billing career? Due to revenue cycle platform growth, GBS RevCycle, is looking for ambitious, motivated individuals to join our team!

POSITION SUMMARY

This position is responsible for receiving incoming phone calls and correspondence form patient and/or clients. This position also must provide all patient's and clients with excellent customer service. A Customer Service Rep is also responsible for documenting any complaints received and determining the best course of action per departmental protocol. Employee provides feedback to billing, A/R and Supervisor on process improvement, to ensure excellent customer service to our clients. This position will also assist the Appeals and A/R Representatives with follow-up as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer incoming patient and client phone calls
• Answer patient and client questions regarding billing
• Arrange and maintain patient payment plans and/or time pay accounts
• Take and process payments made over the phone
• Respond to customer inquiries in timely manner by phone and email
• Research and respond to patient questions and concerns
• Receive and document all patient and client complaints; take concise notes and follow department protocol
• Refer appropriate complaints to Supervisor and/or Upper Management
• Audit patient accounts and provide a detailed billing breakdown as necessary
• Send follow-up letters and other correspondence to patient's regarding their balance
• Provide updates to the outside collection agencies upon request
• Prepare record requests for attorneys upon request
• Share ideas for process improvement
• Correspond with department on inquiries and deficiencies; work patient balance reports in the allotted time period per departmental protocol
• Perform other duties as assigned and/or assume additional responsibilities as required

QUALIFICATIONS (Knowledge, Skills, and Ability Requirements)

• High School diploma or equivalent
• Minimum of 2 years relevant experience in Customer Service; preferably in the medical field
• Excellent communication skills required both written and verbal, with the ability to communicate effectively with administrative staff, physicians, patients, families, employees, as well as external customers; Must maintain open communication with senior management and staff
• Must be detailed oriented, organized and possess exceptional skill in prioritizing tasks
• Must be able to work flexible hours when needed and occasional extended hours when necessary
• Effectively cope with change
• Orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; detail oriented
• Able to maintain confidentiality within a HIPAA secure environment

ENVIRONMENTAL/WORKING CONDITIONS

• Normal office environment
• Sit for long periods of time; manual dexterity, use a calculator and to operate a computer keyboard; frequent mobility required to access files; bending, stooping, walking and lifting required
• Must be able to work flexible hours when necessary with occasional extended hours when necessary
• Mandatory overtime at month-end

SUPERVISORY RESPONSIBILITIES

Does this job have supervisory responsibilities? No

Are there subordinate supervisors reporting to this job? No

Are there other non-supervisory employees who report directly to this job? No

CERTIFICATES, LICENSES, REGISTRATIONS

N/A

GBS RevCycle is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. GBS RevCycle is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.