Customer Service Representative (Public Service Representative 3)
Full Time
Salem, OR
Posted
Job description
Initial Posting Date:
04/21/2023
Application Deadline:
05/07/2023
Agency:
Oregon Health Authority
Salary Range:
$2,823 - $4,073
Position Type:
Employee
Position Title:
Customer Service Representative (Public Service Representative 3)
Job Description:
The
Oregon Health Authority (OHA), Public Health Division (PHD), Health Licensing Office
in Salem, OR is recruiting for a Customer Service Representative to provide assistance to the HLO Licensing Manager in overseeing the authorization and renewal process for the Board of Cosmetology by providing excellent customer services while following both state and federal guidelines.
OHA values service excellence, leadership, integrity, health equity and partnership and has a strategic goal to end all health inequities by 2030.
The OHA mission is helping people and communities achieve optimum physical, mental, and social well-being through partnership, prevention and access to quality, affordable health care. OHA’s work is organized into three broad goals: Improve the lifelong health of all Oregonians, increase the quality, reliability, and availability of care for all Oregonians and lower or contain the cost of care so it is affordable to everyone.
What you will do!
You will prepare, organize, and maintain filing systems create new computerized records!
You will determine eligibility of applicants by reviewing documents to ensure compliance and verification that all necessary documentation is provided and is complete!
You will prepare correspondence to applicants, answer incoming telephone lines, greet customers, explain, clarify and apply laws, rules and procedures, direct customers to appropriate individuals, and takes messages as needed!
What's in it for you?
The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
- We offer exceptional
medical, vision and dentalbenefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here:https://www.oregon.gov/oha/pebb/pages/alex.aspx
- Paid Leave Days:
- 11 paid holidays each year
- 3 additional paid "Personal Business Days" each year
- 8 hours of paid sick leave accumulated every month
- Progressive vacation leave accrual with increases every 5 years
-
Pension and retirement programs
- Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
- Click
hereto learn more about State of Oregon benefits.
This is a full-time, permanent position and is represented by a union, SEIU.
OHA values health equity, service excellence, integrity, leadership, partnership, innovation and transparency. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.” OHA’s 10-year goal is to eliminate health inequities. Click
here
, to learn more about OHA’s mission, vision and core values.
This position is not eligible to work remotely due to the need for regular face-to-face contact with customers, the public, and coworkers. This position may also require a higher level of oversight with direct supervision, access to hardcopy files, financial transactions, or office resources.
WHAT WE ARE LOOKING FOR:
- Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
- Experience in creating
- Ability to communicate clearly, both verbally and in writing.
- Must be able to multi-task in a fast-paced environment.
- Possess excellent computer data entry skills to enter information into office database.
How to apply:
-
Complete the online application
Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment. For further information, please visit the
Pay Equity Project
homepage.
Need Help?
If you need assistance to participate in the application process including an accommodation request under the American with Disabilities Act, please call Stephanie Mitchell.
Voice: [503-979-7679] (TTY 711)
Email:
stephanie.d.mitchell@state.or.us
Additional Information
- Please monitor your Workday account, as all communication will be sent to your Workday account. You must have a valid e-mail address to apply.
- Candidates gathered from this job announcement may be used to full future vacancies.
- If you are a veteran, you may receive preference.
Click herefor more information about veterans’ preference. If you checked that you are a veteran, we will ask you for your documents later in the process.
- We do not offer VISA sponsorships or transfers at this time – unless specifically noted. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States.
- If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
- Please only attach documents that are related to the position. Additional documents that are attached will not be reviewed.
- Attention current State of Oregon employees: To apply for posted positions, please close this window and log into your Workday account and apply through the Career worklet.
-
Applicant Help and Supportwebpage
The Oregon Health Authority is committed to fair employment practices and non-discrimination, including pay equity for all employees. We do not discriminate on the basis of protected class (race, sex, veteran status, disability, age, color, religion, national origin, marital status, sexual orientation) in the payment of wages or screen applicants on the basis of their current or past compensation. We determine salary by completing a review of your application materials to evaluate your related education, experience, and training for this position. (critical elements of process).
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to work force diversity and anti-racism.
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