Job description
Job Title : Customer Service Representative Wholesale
Location : 12 Harbor Dr,Port Washington/NY 11050 (Remote to start with intentions to be onsite in the future)
Duration : 6 Months Contract with possible perm after 6 months to 1 year
Employment Type : W2 Hourly
Work hours: M-F 11:00am to 7:15pm & Training is (9am to 5pm) for 2 weeks (35 hours a week)
Start date: Immediately
Description :
General Function:
The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.
Major Duties And Responsibilities:
· Answers incoming calls and processes orders.
· Resolves customer complaints, troubleshoots issues to determine the best path for resolution.
· Correctly documents customer interactions and tracks call types.
· Maintains support service levels and upholds Customer Service standards.
· Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
· Takes inbound phone calls for up-to 90% of assigned shift.
· Performs all other duties as assigned.
Basic Qualifications:
· High school diploma
· 1+ year(s) of experience working in customer service, hospitality or call center environment
· Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
· Strong verbal and written communication skills
· Demonstrated listening and comprehension skills
· A clear team player with strong interpersonal skills
· Ability to maintain composure when dealing with difficult customer situations
· Excellent time management skills must be able to prioritize tasks efficiently
· Strong PC skills including MS Office; Word and Excel
· Ability to navigate information systems and internet
Preferred Qualifications:
· Higher education degree
· Previous experience using SAP
· Previous experience in the optical industry, full knowledge of optical products and a strong command of the industry language
· Bilingual French
Thank You,
Maniram
Senior Recruiter
125 Village Blvd,Suite 200
Forrestal Village
Princeton, NJ 08540
Phone: +1(609) 964-0912
Email ID: maniram@realsoftinc.com
www.realsoftinc.com
More job opportunities: http://www.realsoftinc.com/careers.html
Job Type: Contract
Pay: $17.50 - $20.00 per hour
Experience level:
- 1 year
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- Call center
- In-person
- Temporarily remote
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Speak with the employer
+91 6099640912
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