As a Customer Service & Sales Associate, you will be interacting with Hertz rental car customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.

Responsibilities:

• Provide world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and procedures
• Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner
• Resolve customer issues and concerns professionally using effective customer service techniques
• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience
• Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
• Answer telephone calls in a timely manner in accordance with best practices and policy standards
• Liaise with various Hertz departments
• Achieve personal sales goals while supporting the goals of the team
• Answer questions and provide directions in a courteous and expeditious manner
• Qualify and process customer rentals with accuracy and attention to detail
• Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
• Keep work area organized and free of clutter

Professional Experiences:

• Passion for customer service and attention to detail – Goes the extra mile
• Proven strong sales and closing skills and the ability to friendly, engaging manner
• Motivated to achieve and exceed targeted goals

Knowledge Must Haves:

• Demonstrate good communication skills both written and oral.
• Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Have the competitive drive and confidence to succeed in a commission-based environment.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate sales, professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Show proven experience of working well within a team.
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer system.