Do you have Excellent customer service skills and need little supervision!

Detailed, proactive, great teammate and enjoy multi-tasking!

If this sounds like you, we are looking for an employee like YOU!

What does a Customer Service Specialist do?

This role contributes to the success of TOTE Maritime Alaska as an integral part of the team in providing superior customer service by building customer relationships, monitoring, and accommodating customer needs, creating, and managing bookings, providing problem resolution, producing reports, tracking cargo, and coordinating equipment.

Main Duties and Responsibilities Include:

• Create and update and assign bookings, bills of lading and transport bookings to designated vessel.
• Answer customer questions regarding vessel sailing or other operational requirements. Research and resolve customer issues and questions.
• Track cargo and provide updates to customers, vendors, or other departments. Inform customers of applicable policies, schedule updates and regulations related to shipment.
• Arrange logistics spots, trans-loads, deliveries, and pickups.
• Review and correct all Web and EDI bookings.
• Build and develop customer and vendor relationships through open and interactive communication.
• Run and audit various reports for customers and internal use.
• Build positive, joint relationships with internal employees and departments.
• Perform accurate and efficient data entry.

The ideal candidate will have:

• Associate degree required (this requirement may be waived with at least three years comparable experience in the transportation industry).
• Three to four years of customer service or billing experience with good math skills. Experience in transportation a plus.
• Excellent verbal, written, organizational and communication skills.
• Must be a teammate and provide support to the department.
• Ability to anticipate and understand customer needs.
• Ability to multi-task and prioritize with little supervision.
• Computer literate, with the ability to use standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint, and Excel) and E-service center & E-commerce web-based applications.

Why TOTE?

The TOTE Group are industry leaders in full ship services and technical solutions with maritime operations and terminal services. Our purpose is to deliver reliable and outstanding service to our customers and to the communities we serve.

TOTE Group is committed to being reliable, resourceful, and adaptable in all that we do. TOTE Group knows great companies are built by great people who embody our company’s values and vision.

Explore the possibilities with TOTE Group

The salary range is $38,300 – $67,100 with an anticipated hiring range $42,000 - $50,000. Pay will be based on several factors including the candidate’s education, work experience, work location and specific job duties.

As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, long term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty and bereavement leave. Full-time employees will receive a minimum of 10 days vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).

TOTE Maritime is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Maritime is a drug-free employer and a participant of the E-Verify Employment Verification Program.

Interested candidates should apply via the TOTE Maritime website at:

http://www.totemaritime.com/careers

By Fax: 253-449-8225

Or

US Mail to:

909 “A” Street, Suite 1100

Tacoma, WA 98402

Equal Opportunity Employer M/F/Veteran/Disability

Drug Free Workplace

Posted: 04/25/23

Experience

• 3 - 4 years: Billing Experience
• 3 - 4 years: Customer Service Experience

Education

• Associates or better in Logistics /Supply Chain Management or related field

Skills

• Microsoft Outlook
• Microsoft Excel
• Office 365

• CargoWise
• Microsoft OneNote

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations

• Self-Starter: Inspired to perform without outside help

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)