Customer Service Specialist

• No medical experience needed. We'll train the right candidate.

• Are you a driven, compassionate, caring individual looking to get into the Medical Field but have no experience?
• Are you looking for a great company that invests in their employees, provides great benefits and is compassionate about its impact?

This is a great opportunity to learn and grow with an established medical equipment provider!

Our Passion and Vision

Synergy Respiratory has been helping Medicare patients with outstanding in-home respiratory care since 2004. Founded by a Respiratory Therapist, Synergy Respiratory operates with compassion for each patient, and the passion to provide the best quality of care. Our experience, expertise and dedication to COPD and other types of respiratory illness allows us to be the best partner to the physician offices in the management of their Medicare patients with chronic respiratory issues. At Synergy, each and every patient matters.

We Value Our Team

To provide the best service, we need to have the best people. Synergy Respiratory recognizes and understands that our team makes it possible for us to provide the excellent service to our patients and physician offices. We offer competitive pay, friendly work environment and growth opportunities. And because we’re not a big corporation, each member of our team has a voice in how we can grow, improve and succeed.

Our Customer Service Specialist is the main point of contact for our physicians, patients and partners and is responsible for receiving, qualifying and performing all tasks related to the order intake process and coordination of patient care.

Job responsibilities include, but are not limited to:

• Read, understand, and apply policies and guidelines.
• Answer and respond to incoming phones calls in an exceptional quality manner.
• Verify and run insurance eligibility.
• Effectively communicate any order necessities required with the Patient Care (Sales) Representative.
  
• Enter and edit patient records, including notes on the status of the order.
  
• Obtain information from a variety of sources, including patients and caregivers.
  
• Establish and maintain effective working relationships with patients, caregivers, internal and external referral sources.
  
• Use tact and empathy in working with patients and families under stressful situations.
  
• Perform multiple tasks with attention to detail in a fast-paced environment with frequent interruptions.

EXPERIENCE:

• One or more years of customer service experience
• High school diploma or GED
• Candidates must be able to successfully pass background and drug screen
• Bilingual preferred, not required

WHY YOU'LL LOVE IT HERE:

• Competitive compensation
• Comprehensive Health, Dental and Vision insurance plans
• 401K with company matching
• Paid Holidays, Vacation, and Sick time
• Alternative Workweek (Tuesday-Friday)

In accordance with Synergy’s duty to provide and maintain a workplace that is free of known hazards, we are adopting a mandatory COVID-19 vaccination policy to safeguard the health of our employees and their families; our patients and their families; and the community at large from the continued spread of the virus and its variants.

Synergy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.