Job description

Customer Service Advisor, Everyday Banking, BOI Contact Centre

Everyday Spending

Contract – 6 months

Must be APA Or QFA qualified

Cpl is a proud Talent Partner to Bank of Ireland. This long-standing relationship is built on trust; Bank of Ireland trusts Cpl to deliver brilliant, engaged and committed people to support their promise to deliver for their customers. Cpl trusts that Bank of Ireland is offering fantastic opportunities for our Cpl colleagues to thrive, while having access to the best training, systems, supports and teams to build a career within Banking.

There's never been a more exciting time to work in Everyday Banking - who are currently going through an extraordinary period of transformation and growth, adapting to what our customers need from us now in an ever changing digital world.

Our Contact Centre team is made up of hard working and driven people. We are currently looking for enthusiastic, self-motivated, customer centric people who want a career in Everyday Banking and all the benefits that go with it to grow & develop.

This transformation builds on our long standing tradition of being the trusted bank of choice for many customers in Ireland.

Purpose of the Role

The key focus of the role is to provide a highly professional, friendly and best in class customer care and clear solutions to inbound customer queries.

Working hours – candidates will need to be flexible for shifts between 8am – 8pm until end of February when this project scope will be reviewed

Call volume – candidates will be in a typical call centre role (approx. 50 calls per day) until the end of February, as above

Key Accountabilities

To provide a top quality service to our customers.

Demonstrate capability to put the customer first in every interaction

Be driven by an instinctive motivation to deliver a top class performance in your role

Comply with all internal and external regulatory requirements

Have a great attitude with an ability to adapt quickly in a fast paced, changing environment.

Good Team Player.

Be interested in continuously learning and developing.

8. The required levels of competency are being achieved by you in line with role expectations.

Essential Qualifications:

QFA is the preferred qualification however applications from individuals who hold APA Loans, Regulations and Savings & Investments will be accepted.

Essential Skills and Experience

· Excellent communication and interpersonal skills with an ability to work optimally as part of a hard-working team.

· Experience in Customer Service.

· The ability to Problem Solve.

· IT proficient in a previous role.

· Demonstrated capability to put the customer first in every interaction.

· You will have to demonstrate curiosity about technology, and be an early adaptor of new technologies, on desktop, mobile and tablet platforms.

Job Types: Permanent, Fixed term
Contract length: 6 months

Salary: €28,500.00-€31,550.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (preferred)

Experience:

• customer service: 1 year (preferred)

Language:

• English (preferred)

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.