Customer Service Supervisor (FT)

Full Time
Madison, WI 53705
From $20 an hour
Posted
Job description
The Metcalfe’s Market Front End team is magic! We take service seriously, both to our customers and to each other. As the Front-End Supervisor, you will work with the team to operate the Service Desk while acting in a supervisory capacity.

Our family is full of dedicated foodies, students and teammates who work toward a common goal - providing a great experience for each other and our shoppers. You’ll support department goals, scheduling, safety, and business operations.

What you’ll do:
  • Provide amazing service to your shoppers and fellow teammates.
  • Support the teams’ efforts with a caring attitude and effective approach.
  • Ensure high quality customer assistance and efficient processing of transactions.
  • Perform Cashiering duties as needed in check out lanes.
When you’ll work:
  • Flexibility needed for store hours to best assist in managing the team.
  • Current store hours are 6a and 10p.
  • Our grocery environment includes weekends and some holidays.
What you’ll need:
  • Associates Degree or technical school training preferred.
  • Min 1 year grocery experience.
  • Supervisor experience preferred; team lead experience required.
  • Knowledge of technology and skilled with computer.
  • Previous Cashier experience preferred.
What you’ll get:
  • 2-week advance scheduling.
  • 20% discount that starts at hire.
  • Competitive pay.
  • 401k with match (for Part-time too).
  • Full benefits for Full-time.
More about Metcalfe’s Market:
  • Over 100 years old, established in 1917.
  • Family-owned and operated - 4th generation!
  • More than 3500 local products that come from our neighbors within 200 miles.

By Applying for this job you are confirming 'yes' to Metcalfe's Market Applicant Statement, found here:

Metcalfe’s Market Applicant Statement
I recognize and agree that when I apply for a job with Metcalfe’s Market, I am certifying that the facts I provided as part of that process are true and complete to the best of my knowledge. I understand that Metcalfe’s Market can deny me employment for false information provided during the application process, and can terminate my employment if Metcalfe’s learns I was untruthful with Metcalfe’s Market prior to being hired.

I also understand that Metcalfe’s Market is committed to hiring individuals with different backgrounds and lived experiences. In applying for a position with Metcalfe’s Market, I understand that I may be subject to a background check after I am offered employment. A background check is not intended to set an unnecessary bar to employment, and is consistent with applicable law.

I further understand that if I am hired by Metcalfe’s Market, my employment is at will, meaning that my job can be terminated at any time, by Metcalfe’s Market or by myself.



About Metcalfe's Market:

Family - we are family owned and operated since 1917 Service - we are ethical, honest and good people Green - we work towards a greener tomorrow Local - we support local businesses, farms and artisans Community - we invest in families and our communities

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