Job description
Overview:
Gainfront is seeking passionate Customer Success managers to join our dynamic team. The candidates will be responsible for developing a positive customer experience and fostering healthy working relationships. The ideal candidate will have 2-3 years of experience in a startup environment and a proven record of getting things done.
Responsibilities:
- Develop Healthy Customer Relationship
- Builds Trust and Transparency with Clients
- Onboard New Clients
- Act as a Customer Advocate
- Upsell services and products with the brand image
- Promote Customer Loyalty
- Enhance Customer Training
- Coordinate Customer Needs with Account Team
Experience and Skills:
- Proven work experience as a Customer Success Manager or similar role
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Experience working with SaaS products
- Accountability and personal organization are essential
- Communications or marketing degree is preferred
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