School Success Manager

The School Success Manager is the backbone of impact with art educators and school district partners. We are looking for an individual who has a passion to inspire and equip art education leaders on their journey to build and sustain a curriculum and professional development framework. As a School Success Manager, you will work with new and existing customers to build a long-term partnership, create and act upon a plan for success, own the contract renewal process from start to finish, and look for opportunities to expand relationships as needs evolve.

AOEU is a revolutionary institution that was created to support art teachers no matter what level of expertise they have and the depth of learning they need. How do we do it? Through our fully online university, standards-aligned curriculum platform, and various professional development modals - weekly magazine, conferences, personalized learning platform, courses, and social media content.

POSITION DETAILS

Structured as a full-time, exempt, and remote position within the institution, the School Success Manager will report directly to the Director of School Success..

We have been a 100% remote company since the beginning! This position is eligible to remote work from the following locations: USA.

Who We Are

MISSION

We grow amazing teachers by providing rigorous, relevant, and engaging professional development at every stage of their career.

The Details

ESSENTIAL FUNCTIONS

• Onboarding & Adoption

  • Trusted Advisor

    • Consulting synchronously and asynchronous with district leaders to identify clear outcomes that they wish to see with product adoption.

    • Document and lead a plan towards success with short and long-term goals

  • Tactical Management

    • Use internal systems to help teacher groups successfully access and implement our products

    • Coordinate and conduct product training plans

    • Collaborating with Customer Support to manage individual teacher needs

• Touchpoints & Retention

  • Risk Management

    • Use data to Identify usage trends or technical blockers and recommend pivots to improve adoption

    • Provide reactive support to administrators and teacher leaders

  • Customer Journey

    • Implement AOEU’s District Journey to ensure each account achieves the very best outcome at each milestone

• Revenue & Expansion

  • Work with accounts to secure funding for annual, multi-year, or adoption purchasing cycles

  • Leverage success and evolving district needs to support the expansion to more users and cross-sell additional product solutions.

• Advocacy

  • Be the “Customer Voice” internally to ensure AOEU continues to develop products that best reflect the evolving needs of our customers.

  • Be the advocate to our customers- whether it’s funding or building out success plans for professional development, School Success is privileged to spread the good news of the power of art education for every student and every school.

KNOWLEDGE, SKILLS, AND ABILITIES

Relationship

• Understand and use the AOEU Pillars to guide your interactions, conversations, and growth - Adult Culture, Ownership, Pace and Change, Abundance Mentality, Lifelong Learner, Pro Business, Whole Person, Communication, and Truth Seeking.

• Positive and engaging personality with a passion for products, people, and providing exceptional service.

• Create and lead virtual and in-person presentations with school district leaders and art educators.

• Daily collaboration with sales, support, success, product, marketing, and finance teams to support all stages o the customer journey.

Detail

• Tech Savvy - the ability to quickly learn and teach on new technology platforms, use spreadsheets, and CRM systems,

• Manage and support a book of 100-300 accounts (depending on size)

• Knowledge of education funding sources, grants, and complex purchasing processes such as RFP’s and board approvals.

• Self-driven work ethic and ability to work successfully in a remote/from-home work environment.

• Ability to travel 1-3 times per quarter for customer meetings and bi-annual company meetings

Position Requirements

While we have identified specific requirements for this role, we acknowledge that not all candidates may possess every requirement listed. We encourage applicants who believe they possess the necessary skills and experience to apply, regardless of whether they meet each requirement to the fullest extent.

EXPERIENCE

• Customer Success/Account Management background strongly preferred

• K-12 background/experience strongly preferred.

• Using Hubspot (or similar CRM), Google Apps, Slack is preferred.

• Working from home preferred.

• Traveling to work with clients preferred.

OTHER REQUIREMENTS

• Ability to view computer screens for significant periods of time. The Art of Education University is an online university therefore 95-98% of one’s time will be on or using technology.

• Ability to use a laptop keyboard with accuracy.

• Ability to hear at normal levels and through electronic devices such as laptops, earbuds, phones, and the like.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Compensation and Benefits

BENEFITS AVAILABLE

• Health, dental, and vision plans with 100% premium coverage for individual employees, employer HSA contribution, and no waiting period (effective 1st month after hire)

• 401K plan with 4% match, no waiting or vesting period

• Unlimited self-managed PTO (15+ days/year encouraged)

• All federal holidays off + an end-of-year holiday shutdown

• Monthly mobile, internet, or coworking space stipend

• $600 home office equipment stipend

• Fully remote, flexible schedule

• 8+ weeks paid parental leave

• Lifelong Learning Fund for professional development and educational reimbursement

• Free product access (1 FLEX/PRO license to use or gift, plus free AOEU grad courses)

For additional information surrounding our offered benefits, visit our website.

COMPENSATION

Compensation is commensurate with experience and market. We encourage you to discuss your compensation requirements early in the process.

Applicants residing in California, Colorado, Connecticut, Cincinnati, Maryland, Nevada, Rhode Island, New York, Jersey City, or Washington may reach out to teamandculture@theartofeducation.edu for compensation details.

The Process

For most roles, the process is as follows:

• Step 1: ~30 minute phone interview with hiring manager

• Step 2: Round 2 packet & Interview

  • Given that this role works remotely, we want to see how you would work through some of the daily tasks, responsibilities, and challenges you might come across through a day-in-the-life. You will be given a prompt and be asked to complete an assignment which will then be used to guide a ~1 hour follow-up Zoom interview with 1-2 stakeholders. The intention is for you to get a sense of the role and give us an opportunity to see your skills in action. Your answers will not be used for any other purposes beyond evaluating your candidacy for this role, as it's important for both of us to get a glimpse of how you would handle a day in the life of this role.

• Step 3: Follow-up interview

  • For certain managerial or high-collaboration roles, you may be asked to participate in a final Zoom interview.

We look forward to reviewing your application! Thank you for your interest in opportunities with AOEU.

Please contact teamandculture@theartofeducation.edu with any questions.

NOTE: We strongly encourage you to apply through your personal email and to take the appropriate steps to allow list both The Art of Education University (@theartofeducation.edu) and Paycom (@paycomonline.com) domains so that you receive all emails related to your application process. We also encourage you to check your spam folder as emails from The Art of Education and/or Paycom can be marked as spam. Please reference these allow list solutions to fix this problem.

The Art of Education University is committed to providing equal employment opportunities for all employees and all applicants for employment. The Art of Education University will not discriminate against employees or applicants on the basis of actual or perceived age, race, color, national origin/ethnicity, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Art of Education University is a participant of E-Verify.