Job description
Customer Success Manager (Spanish Speaker)
This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA.
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.
Odoo has become a global network with more than 8 million users, and partners in more than 120 countries, and we continue growing with 1500 daily downloads. We are growing fast and need to hire faster.
About the job:
Odoo is seeking to significantly expand its vibrant and innovative sales teams. Apply to work within an organization that values independence, flexibility, and personal growth.
The Customer Success Team is helping customers across LATAM streamline their business processes with Odoo’s integrated software solutions. This is a sales job for people who are excited to work at the intersection of software and business. You’ll learn the value that software can provide across a variety of verticals and how Odoo’s diverse suite of apps (over 50!) can be used to alleviate company needs.
We expect the candidate to be proactive and have a "get it done" spirit.
Responsibilities:
- Contact customers currently using Odoo.
- Analyze client's business operations and drive adoption.
- Execute all phases of a subscription renewal plan.
- Build and maintain relationships with clients.
- Empathize with customer needs.
- Be part of the entire sales cycle.
Qualifications and Requirements:
- Experience negotiating and closing new business.
- Passion for software products.
- 1-2 years experience in sales.
- Proficiency in G-Suite applications preferred.
- Excellent communication skills.
- Proven track record of exceeding quota.
- Spanish Fluency.
Nice to Have:
- Experience with ERP.
- Experience in a SaaS company.
- Available immediately.
- An affinity for business operations.
- Additional languages.
Compensation and Perks:
- $100 towards a work-from-home office setup + the ability to pick up chairs, laptop stands, etc., as needed. (All office equipment picked up is considered office property, whereas the $100 spent on office equipment would be yours to keep).
- Benefits include healthcare (KAISER!), dental, vision, life insurance, Flexible Spending Account, and Health Savings Account.
- Compensation includes base salary and commissions for all strategic partnerships sales team members.
- PTO (Paid-time-off), paid sick days and paid holidays.
- Employee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionals
- Evolve in a nice working atmosphere with a passionate growing team!
- Company-sponsored events for groups of 6+ employees.
- Pre-tax commuter benefits such as parking and transit.
- Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
The salary range for this role is $50,000 - $80,000. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. The salary reflected does not include commissions or variable pay, where applicable.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
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