Job description
About Us
Diligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization.
Position Overview
The Customer Transactions Specialist (CTS) will be responsible for Diligent's contract review process in SalesForce and NetSuite. This is a highly visible role that will partner with the sales teams to ensure customer contracts are accurately represented in SalesForce prior to workflow integration with our ERP and invoicing. Candidates should have a customer centric focus and be able to partner with internal business partners in our sales organisation ensuring an efficient and accurate process. Reporting to the Manager of Customer Transactions, this role will have a high impact on Diligent's revenue recognition and Accounts Receivable processes. This role will also actively participate in the integration of acquired companies.
Key Responsibilities
- Review and approve customer contracts in SFDC triggering the automation of other accounting processes
- Invoice customers through NetSuite in alignment with contractual terms
- Maintain a thorough understanding of Diligent products and services
- Support the Customer Transactions Manager on the integration of acquired companies in SFDC
- Assist in the formulation of internal controls and policies to comply with legislation and established best practices
Required Experience/Skills
- Must have strong attention to detail
- Strong work ethic and willingness to take ownership for wide-ranging responsibilities
- Excellent interpersonal skills, flexibility to accommodate different situations and temperaments
- Ability to multi-task and work in a fast-paced and demanding global environment.
- Working knowledge of Microsoft Office (Excel, Word, Outlook, etc)
- Superior organisation and prioritisation skills
- Strong communication skills, both verbal and written
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, competitive vacation policy and meeting-free days across the company. We care about our team's health and wellness and even offer a quarterly health club reimbursement!
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and EEO is the Law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.