Job description
The Customs Process Administrator (CPA) is responsible within a team to coordinate and organise the full range of customs services, starting with order acceptance, registering the order, collecting all relevant documents until the release of goods and customs clearance.
A CPA will receive extensive internal and external training as well as an online training for customs legislation and foreign trade, as well as daily support.
Main tasks and responsibilities
- Ensure timely and accurate completion of all Import & Export declarations and Transit Movements.
- Ensure timely and accurate delivery of all financial activities relevant to CHB.
- Collate and present data reports to Management, Customer, Internal Stakeholders, Compliance and Implementation Teams
- To ensure all Operating Manuals are reviewed regularly and updated where required.
- Ensure that work carried out complies with standard as defined in the operating Manuals.
- To ensure the Quality Assurance Procedures are up to date and clearly reflect current working practices.
- Continuously identify waste in processes, delivering improvements which will positively impact productivity (production) levels.
- Ensuring that all HMRC/statutory requirements are met or exceeded.
- Maintain a first-class business relationship with all customers and internal stakeholders.
- To support all growth initiatives and actively participate in creating innovative solutions.
- To be an active team member who will exchange knowledge and expertise.
- Proactively lead or actively participate in Customs related projects
- To ensure training is completed to allow you to cover all accounts.
- To engender team spirit and staff engagement.
Knowledge/ Skills required
Technical Skills:
- HM Revenue & Customs knowledge to include classification, reclaims, websites
- Descartes customs systems
- Ireland Customs IFMS System
- Destin8/CNS Compass
- Other Government systems and applications (Port Health, DEFRA etc)
- Microsoft applications: Word, Excel, Access, Visio, PPT, Teams, SharePoint
Soft Skills:
- Strong customer-facing and interaction skills with high-level of customer orientation
- Team engagement and support
- The ability to work under pressure to deadline
- Support and live company values
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