Job description
About FNZ
FNZ is a global FinTech firm, transforming the way financial institutions serve their wealth management customers. We partner with banks, insurers and asset managers to help people achieve their financial goals through our unique combination of technology leadership, innovation and asset servicing.
Our services enable our clients to provide best-in-class wealth management solutions to financial advisers, end-investors and the workplace. We pride ourselves on creating solutions that are flexible, transparent and scalable, reflecting the latest market, demographic and regulatory trends worldwide.
FNZ has experienced exceptional growth in the past decade, both in terms of assets-under-administration and also through the substantial expansion of our international footprint.
Today, we are responsible for over £400 billion in assets-under-administration, held by around seven million customers of some of the world’s largest financial institutions, including Standard Life Aberdeen, Barclays, Lloyds Banking Group, Aviva, Quilter, HSBC, Santander, Vanguard, Generali, Zurich, UOB, UBS, National Australia Bank and BNZ.
In total, we partner with over 60 financial institutions globally and employ over 2,000 people in the United Kingdom, Australia, New Zealand, Germany, China, Singapore, Hong Kong and the Czech Republic.
The company is owned by a combination of CDPQ-Generation, the unique sustainable equity partnership and FNZ employee shareholders.
Role Description
In tandem with our cloud partner, the role will oversee the design, configuration, support of SQL and Oracle DBs as required by the business. Oversee the capacity, monitoring, and performance of DBs to improve the service offered. Supervise release management
Manage the alignment of IT-enabled services and service levels with business needs and expectations, including identification, specification, design, publishing, agreement, and monitoring of IT service levels and performance indicators.
Team Responsibilities
As part of the overall IT Team share in team responsibilities, that include
- Ownership of IPSI’s IT Infrastructure and ensures that it operates reliably in accordance with high availability SLAs
- Drives the IT infrastructure risk and cyber management plans, technology upgrades, renewal and modernisation programs to maintain a robust service
- Manages suppliers and service providers in a formal governance process to maintain standards and value for money for IPSI
- Work with the support desk service to capture, address and close technology queries, issues and requests, and manages technology on-boarding, off-boarding and access rights maintenance for new and existing users
- Intervenes in accordance with the Incident Management Process if there are interruptions or unexpected alterations for Systems Operations processes to support timely resolutions and corrections of the underlying issues
Role Responsibilities
This role:
In conjunction with cloud partner - Oversee the design, support, and maintenance of DBs in a SQL and Oracle environment Responsible for database capacity management Responsible for SQL version upgrade management Responsible for Database Monitoring / Performance Ensures that business services are fully supported day-to-day as per agreed SLA’s, and takes steps to prevent or rectify service issues. Contributes to the process around incident and problem management efficiently and effectively.
Performance Assessment
Quality and Reliability of IT Services
- Ensure the health of IPSI’s DB posture
- Timely provision of IPSI’s IT DB health reporting
- Contributes Incident Management: Quantities, severity, resolution times
Requirements
- Holds an IT degree or equivalent with a min 5 years’ required working in IT in similar roles
- Technical skills would include SQL 2008, 2016, Oracle DBs, SSIS
- Is an experienced technologist who can act on own initiative, is a self-starter with a positive outlook, and has the drive to improve the environment, learn new skills and further their career
- Should be a highly organised individual, with a keen eye for detail. Has the drive and tenacity to insist on doing things right.
- Needs to be a good communicator, and able to work with a variety of stakeholders representing different functions at different managerial levels.
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