Job description

Application Closing Date: April 7, 2023

Job Category: Information Technology

Department: Learning & Evaluation (L&E)

Direct Reports: None

Seniority Level: Entry Level

FLSA Status: Non-Exempt

Travel: No

POSITION SUMMARY
The Learning and Evaluation department supports CRCD’s mission of being a results- driven organization that provides high-quality programming. The Database Administrator will support all programmatic departments in the organization and will be responsible for the day-to-day configuration, support, maintenance, and improvement of CRCD’s internal Salesforce system.

ESSENTIAL DUTIES & RESPONSIBILITIES
Position roles and responsibilities include, but are not limited to:

• Manage user accounts, creating and deactivating users as needed, and maintaining appropriate permissions structure.
• Train new users and grow the Salesforce skill set across the organization. Regularly develop, improve, and maintain Salesforce training resources.
• Diagnose and troubleshoot system issues and errors both proactively and in response to staff helpdesk tickets.
• Perform regular system maintenance including duplicates resolution, minor modifications of page layouts, and field creation and/or updates. Install, upgrade, and manage database applications as needed to maintain optimal performance. Lead archiving process to maintain complete and current participant records in the internal data system.
• Collaborate with IT team to maintain appropriate standards for system security and data backup to ensure safety of participant data and compliance with applicable grant regulations.
• Work closely with Grants Manager and Grants Administrator to ensure strong foundational data entry of all grants and programs.
• Support Data Analysts in designing, planning, and managing weekly data migration/import process.
• Support Data Analysts and Grants team in producing dashboards and other outcomes and tracking reports, as needed.

QUALIFICATIONS

• 1-2 years’ experience or related work and/or associate’s degree. Experience with governmental and nonprofit data system and reporting requirements a plus.
• Experience managing data management software. Experience with Salesforce Non- Profit Success Pack highly preferred.
• Strong written and verbal communication skills with particular emphasis on effective training delivery.
• Strong project management and time management skills with keen attention to detail.
• Self-directed and capable of working to meet quick turnaround and deadlines independently.
• Self-directed and capable of working to meet quick turnaround and deadlines independently.
• Knowledge of and experience with Microsoft Office (Excel, Word, PowerPoint, Outlook, SharePoint)
• Reliable transportation: valid driver’s license and car insurance as required by law
• Excellent social/interpersonal skills and writing ability commensurate with the communication and reporting requirements of the position

WORK ENVIRONMENT

• On occasion walk or drive to different local sites throughout the day.
• Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 lbs.
• Combination of field and office environment.
• May necessitate working in busy and loud environments.
• May be exposed to elements like cold, heat, dust, noise, and odor.
• May participate in training and staff development that requires local and out of state travel.
• Work regularly in a community that is exposed to gang activity, substance use, homelessness, and high unemployment rates.
• Must be available on call for emergency crisis situations with the ability to respond after work hours as needed for emergencies
• This is not a work-from-home position

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

• Encompass a “do whatever it takes approach” to serving our community
• Always maintain a safe work environment and confidentiality.
• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues.
• Organize and prioritize multiple activities to meet all external and internal deadlines.
• Maintain professional demeanor that reflects positively on the agency.
• Demonstrate respect and courtesy toward others.
• Able to thrive in a work environment emphasizing teamwork and collaboration.
• Respond in a timely manner in all aspects of communication.
• Regular and prompt attendance in the office is required
• Work with limited to minimum supervision.
• Perform other duties as assigned by your supervisor and or executive team.

CRCD is a mandatory vaccination employer for COVID-19 and its variants. COVID-19 vaccination is mandatory for employment. As such, all CRCD employees must be fully vaccinated against COVID-19, including new hires. All new hires must provide proof of vaccination on or before their start date; alternatively, new hires may request a medical or religious exemption on or before their start date. If a new hire requires a medical or religious exemption, CRCD will engage in the interactive process with the new hire; a new hire cannot begin working for CRCD until the medical or religious exemption application has been approved. Similarly, if a new hire is not yet vaccinated, CRCD will delay the start date until the new hire can provide proof of vaccination or approval of a medical or religious exemption application.

All candidates are subject to a criminal history check and meet CRCD’s criteria
regarding criminal history and must pass background check conducted by LA County. CRCD is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the EEO/ADA Coordinator. EEO /ADA Coordinator contact: Stacey Cabling (213) 743-6193.

Job Type: Full-time

Pay: $42,000.00 - $47,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Los Angeles, CA 90011: Reliably commute or planning to relocate before starting work (Required)

Experience:

• MySQL: 1 year (Preferred)
• Database administration: 1 year (Preferred)
• Oracle: 1 year (Preferred)

Work Location: In person

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