Dedicated Account Representative - DAR
Full Time
Remote
Posted
Job description
SUMMARY OF ROLE:
The Dedicated Account Representative will support the Client General Manager (CGM) and our multiple Customer contacts on a day-to-day basis. Responsibilities include but are not limited to supporting the client in day-to-day travel program management, this can include compiling, tracking and driving results, policy exception management, crisis management, pre and post trip reporting and Online Booking tool support. Work with the CGM supporting action plans and attending client calls. Assist CGM in producing savings reports and any other reporting needed for business reviews.
Responsibilities:
- Completes reports as needed using our INSIGHTS Tool.
- Run various KPI reports to identify trends & their impact to the client.
- Research and consolidates industry trends, sharing and applying knowledge to improve review impact and positioning.
- Collaborates with Client Management to provide savings reports and any other reports required for Business Reviews.
- Get results by operating with a sense of urgency, employing effective time management to deliver results within deadlines.
- Supports other internal/external document production and internal/external projects as require.
- Provides functional support for MS Office applications (Word, PowerPoint, Excel) for data consolidation, analysis and client document needs.
- Provides overall Client Program support to the Client General Manager.
- Provides support and engages directly with the Client as needed to resolve Customer Service Issues
- Support Online booking Tool updates and issue resolution
Qualifications:
- MUST HAVE PREVIOUS DAR (Dedicated Account Representative) experience.
- Detailed knowledge of Amex Global Business Travel and the Travel Industry.
- Must have excellent MI Skills and solid experience using Amex GBT INSIGHTS Reporting Tool.
- Experience with client facing Online Booking Tool Support.
- Proven GDS Experience.
- Experience working with Global Accounts & Global Implementations.
- Excellent Excel skills, including Pivot Tables and V look-ups.
- Skills to work under pressure and maintain flexibility.
- Good understanding of travel related data.
- Ability to analyze & assess raw data to draw meaningful conclusions.
- Interaction and communication with diverse working styles, ability to build and use strong working relationships.
- Strong Project Management and organizational skills. Ability to prioritize and handle contending demands to meet deadlines.
- Adaptation to change and pivot direction on short notice.
- Ability to identify issues or challenges requiring further client attention.
- Ability to balance tight timelines and pressure of client driven deliverables / demands.
- Excellent written & verbal communication skills.
Location
The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role may be eligible for an annual Performance Based Incentive, which rewards participants based on company performance, one of our metric-driven Sales Incentive Plans (certain direct sales roles only), or one of our Client Management Incentive Award (CMIA) programs. An eligible employee can only participate in one of these plans during an eligible period. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
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