Desktop Support

Appian Infotech Inc
Full Time
Casa Grande, AZ 85122
Posted
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Job description

JD:

  • Three to four (3-4) years’ experience providing IT Infrastructure field support which includes

troubleshooting hardware, software, operating system issues and problems and fixing the issues

without impacting / violating the hardware warranty or customer security compliance

requirements.

  • Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and

other computer peripherals hardware problems as well as desktop applications.

  • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart

hand activity under instruction based activities at sites.

  • Ability to lift / move computer equipment weighing up to 50Lbs.
  • Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
  • Experience with Anti-spyware and Anti-virus software.
  • Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches,

firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.

  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
  • Good written and oral communications skills with clients and management as well as people

skills.

  • Ability to work with deadlines and complete tasks on-time.
  • Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
  • Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),
  • Basic understanding and troubleshooting of Mobile Device Management system( Airwatch /

Xenmobile/ Mobile iron etc),

  • Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business,

· Basic understanding and troubleshooting for MS Teams, OneDrive for Business.

· Knowledge and experience of ticketing tool – ServiceNow.

Job Type: Contract

Pay: From $20.00 per hour

Schedule:

  • 8 hour shift

Experience:

  • Desktop support (Preferred)

Work Location: One location

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