Job description

Ireland
Salary: €35,000 - €40,000

We have an exciting opportunity for a highly customer-focused and enthusiastic Desktop Support Engineer with a genuine interest in solving IT issues, to support our client Pfizer. We are looking for engineers to be based in Newbridge, Ireland.

This is a permanent, full-time role working Monday - Friday, 37.5-hours per week. There may also be a requirement to work as part of the on-call rota team to provide critical out-of- hours support when necessary.

The successful candidate should be technically competent, possess good communication skills, be ready to learn & thrive in a fast-paced regulated environment.

Responsibilities include:

• Working on behalf of FDS on our client (Pfizer) sites as part of the Pfizer Digital Site Services Team
• Support various pieces of infrastructure including network printers, network hardware and server hardware in a Hands & Eyes manner
• Providing L2 Desktop Support Engineers to end users in office and pharmaceutical production environments
• Work to resolve issues accurately and efficiently, within set targets and in a professional manner
• Take ownership of tickets escalated from the service desk & other teams, handling them appropriately
• Work comfortably on your own, identifying and prioritising incidents, requests, & escalations accordingly
• Work well as part of a small, close-knit team
• At times, work in an L1 role in a physical or virtual “kiosk” setting, providing first-hand service to users
• Ensure that all activity is accurately documented and recorded in line with ITIL practices
• Contribute to the creation and upkeep of Knowledge Base Articles
• Adhere to all IT Asset Management procedures & policies
• Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks
• Be prepared to engage with ad-hoc tasks with a best effort and positive attitude
• Work comfortably in comms areas and data centres, providing ‘Hands and Eyes’ support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams
• Provide occasional project assistance, including out-of-hours work and potential travel to other Pfizer sites

Essential skills/qualifications:

• Ready to learn and face new challenges
• Excellent written and verbal communication skills
• Ability to work independently and as part of a small team
• Experience of working in a Desktop support role (3yrs+)
• Tested software and hardware troubleshooting skills
• Experience of supporting Windows 10
• Experience of supporting Microsoft Office suites including Office 365
• Experiencing working in a highly regulated/ITIL environment, with appropriate service/ticketing systems
• Proficiency with Network Infrastructure e.g. switches, routers, APs, patching and network architecture knowledge
• Server Hardware support experiencing (racking and providing Hands & Eyes support)
• Printer hardware knowledge
• Full driving licence and have access to own vehicle

Desired skills/qualifications:

• ITIL certification
• Experience supporting legacy Windows operating systems
• Experience supporting PCs or Benchtops in a laboratory or production environment
• Experiencing supporting Label Printers, & Mobile Handheld Computers
• HP Service Centre/Service Manager experience

Employee benefits:

• Flexible benefits including, medical insurance and eyecare vouchers
• Company pension scheme
• Income protection after 6 month’s service
• 23 days’ holiday raising to max 25
• Option to purchase/sell additional holiday
• Life insurance
• Employee Assistance Programme

Sounds good? Apply now via the button shown for consideration!

By completing the application process, you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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