Job description
This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast moving team. We are seeking to expand our IT Service Desk and are looking to recruit a Desktop Support Specialist within our Dublin office. If you are looking to get exposure in a large organization, have a valued opinion and work within a supportive team then this role is for you.
The role:
- Providing 1st / 2nd level Service Desk support both onsite / remotely
- Monitor Service Desk Queue
- Installation, Configuration and Support of PCs, running Windows 10
- Troubleshooting both hardware /software/ network connectivity issues on PCs/Printers
- Management of Assets
- Determine proper escalation path for non-resolved issues.
- Participate in and contribute to a dynamic IT team
Skills & Attributes;
- Minimum of 2 years’ experience in desk side support in a corporate IT environment
- Degree / Technical certification in IT or related field
- Strong knowledge of Windows 10 / MS Office / MS Teams
- Laptop hardware configuration and troubleshooting
- Mobile Devices / Mobile OS
- AD & TCP/IP Network knowledge
- The ability to work on your own initiative and be a self-starter
- Proven planning and organisational skills
- Exceptional problem solving and troubleshooting skills
- The willingness and ability to work co-operatively with others as part of a team
- Frequent travel to regional offices to provide desk side support
- Good interpersonal and communication skill
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