Are you a knowledgeable, detail-oriented Desktop Support Technician with an aptitude for impeccable customer service? Then set your sights on a career at Heritage Auctions, headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other cities. Heritage Auctions is the largest auction house founded in the U.S. and serves more than 40 different auction categories including, Coins, Sports, Comics, Historical, Jewelry, Fine & Decorative Art, Wine, and many more.

LOCATION: South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane

SUMMARY: Responsible for providing daily desktop support to all network users.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide Desk-side support of end-user issues, such as:
• • New user and equipment deployment
  • Internal application troubleshooting
  • Ticket management
  • Proactive documentation of technical procedures
• Maintain printer fleet needs
• Ensure a timely response to ticketing needs
• Ensure proper notes and documentation of all assigned tasks
• Cross-train with other technicians. Must be able to work in a team-player environment.
• Must be able to work significant overtime while traveling up to 20% of the time
• Other duties may be assigned.

EDUCATION & EXPERIENCE:

• High School degree required; Associates or Bachelor’s degree in IT preferred
• At least 3-5 years of practical Apple hardware and software experience:
  • Modern Apple Mac desktop and laptop experience (2016 Intel Mac and greater, 2020 Apple Silicon Mac and greater)
  • Modern macOS experience (macOS High Sierra and greater)
  • Modern Apple mobile device experience (iPhone/iPad, iOS 12 and greater)
• Worked with Apple systems on at least a weekly basis for 2 years or more
• Previous work as an Apple retail Genius or Apple support specialist is a plus, but not required
• Any experience with Apple device management (Apple Configurator or MDM equivalent) a plus
• A+ and Network+ preferred
• Proficiency in Windows 10, HP laptops and desktops, Mac OS X, Citrix Client, Cisco VPN Client
• Experience with A/V systems, mixers, etc.
• Experience with desktop imaging practices
• Experience with Quest KACE desired, but not required
• Ability to lift to 50lbs

WORK ENVIRONMENT:
Individuals must be able to work independently in a fast-paced team environment. Candidates must also have reliable transportation due to user groups being located at multiple facilities in the Dallas area and the necessity to travel to those locations. This role is on-call one week per month and required to travel one week out of every 6-8 weeks. To meet business needs, some evenings may be required. This position may also provide occasional Executive support offsite. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE