At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: What you need to know about the role: You will support service requests and provide support and maintenance within the PayPal’s end user computing environment.

Job Description:

Your way to impact:

You will be supporting service requests and providing support and maintenance within the organization's end user computing environment. This includes installing, diagnosing, repairing, , and upgrading all devices & peripherals (including but not limited to PCs, laptops, terminals, printers, and MTR devices) to ensure optimal performance. You will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.

Your day to day:

• Install, upgrade, support and troubleshoot computer hardware.
• Perform general preventative maintenance tasks on computers, laptops, printers, and other devices.
• Dealing with hardware and application support queries and issues reported to the global support desk and escalated to the Global remote or Desktop Support onsite teams.
• Customize desktop hardware to meet user specifications and site standards. Provide user data and application recovery.
• Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Use tools and methodologies to load, copy and customize operating system configurations for deployment.
• Familiarize end users on basic software, hardware, and peripheral device operation.
• Take ownership and responsibility of queries, issues and problems assigned to the queue. Be the go-to-person for both the global service desk and the end user when ticket is with you.
• Participate in incident and problem management. Resolve all escalated technical problems.
• Work with vendor support contacts to resolve technical issues within the desktop environment.
• Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas. Maintain adequate knowledge of operating systems and application software used to provide a high level of support. Maintain and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures.
• Complete regular training and process refresh

What do you need to bring:

• 1-2 years experience working with customers either face to face or remote setting
• 1-2 years of IT work experience
• Industry certifications, this can include MCP, MCSE/MCITP etc.
• Proficiency in using and knowing your way around windows and Apple devices
• Ability to operate tools, components, and peripheral accessories.
• Software and Hardware Troubleshooting
• Be proficient in supporting Microsoft operating systems, Advanced support of Microsoft Office Suites
• Strong problem-solving & listening skills
• Ability to operate effectively in a team environment with both technical and non-technical team members
• Ability to maintain professional demeanor under stress, operate within standard operating procedures & work cross functionally to find resolutions

** We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply. **

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.