Job description

Technician III Consultant

Must have solid phone/soft skills and customer service experience.

· Organization.

· Ability to maintain composure with end customers.

· Ability to follow-through on expectations tasks and ensure work assignments are completed.

· Ability to effectively communicate, both orally and in written form.

• Experienced working in a deadline-driven environment, handling and prioritizing multiple tasks.

• Excellent conceptual, problem solving, and analytical skills.

• Ability to work independently or as a member of a team on complex tasks.

• Demonstrated competency in documenting solutions for both technical and functional audiences.

Duties and Responsibilities

· Provide Support Services and TS through Customer Service

· Work with Tier 2/3 staff in a professional manner

· Support PC troubleshooting/imaging

· Work with documentation specialist

• Assess needs of customers.

• Work independently.

• Participate as a team member to achieve successful business process.

• Communicate status to management and teams.

Desired Behaviors

· Display energy and initiative in solving problems

· Follow all possible avenues to get the job done

· Adaptable – undertake a variety of tasks willingly

· Work effectively with a variety of personalities and work styles

· Quality – demonstrate appropriate quality and thoroughness in their work

· Decisive – ability to make decisions quickly when faced with multiple options

· Ability to influence others in decided course of action

· Integrity – act with personal integrity at all times

· Professional – work with their teams’ processes

· Confront problems, propose solutions, and take ownership through to resolution or ensure a clear hand-off.

· Have a positive “can-do” approach to work

· Proactive – operates with and communicates to all stakeholders and co-workers

• Meets commitments and is upfront and proactive in communicating when goals are in jeopardy

• Analyze issues, proposes solutions, and then takes ownership of the execution of solutions

• Work effectively with a variety of personalities and work styles

• Ability to prioritize issues and resolve them

• Act with integrity at all times

Education and Qualifications

· Experience in field service with a computer hardware environment

· Minimum of High School Degree (prefer coursework beyond High School)

· Experience in imaging PC Hardware and troubleshooting desktop software

· Use of service management systems for incident tracking

Job Type: Contract

Salary: $25.00 - $27.00 per hour

Schedule:

• Day shift
• Monday to Friday

Work Location: One location

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