Job description
Job Type: Full Time
Location: Remote
Reports to: CTO
Direct Reports: Software Engineers
An exciting permanent opportunity exists for a talented Team Leader with strong balance on back-end and front-end skills. As a key member of a close-knit development team, you will play an integral role in the next generation set of products, be exposed to some new technologies and join a high performing workplace. This role is a leadership and a hands on development role.
Call Journey is one of the premium speech analytics providers in the global market. We are an Australian born high tech company and collectively, we have been helping businesses to improve sales and customer experience and have an exceptional culture. Our solutions play in the fast-growing speech analytics world tipped to grow at a significant pace in the next 7 years.
We are very passionate about seeing our customers succeed and are passionate that our people have the environment to do this. Come and help us drive success in our global markets in the U.S and the U.K with us and stretching your limits, challenging yourself and making a big stamp on your career development and achievements with us.
Role
The role will lead and grow a team of 5+ developers across 3 teams. Coach and mentor the team members as well as execute hands on development work. As technical leader, you will be hands on developing leading edge solutions/products and have a strong analytical and technical ability with over 5 years’ experience as senior engineer and over 3 years as a technical lead.
Call Journey is a growing firm operating in both the Azure and AWS clouds. We have an event driven architecture, CI/CD with BitBucket and Azure pipelines. A high coverage of unit testing and adherence to the OWASP security standards. As a technology department we are focused on new technologies, speed to market and a redundant architecture that keeps production operating without errors.
Your Experience & Skills
Qualifications aka Knowledge/Experience
5+ years of experience in software architecture/development
3+ years as a team leader
Experience designing and architecting based cloud systems
Formal SDLC and Secure Software Development processes (OWASP, STRIDE)
Soft Skills (Soft skills are very important at Call Journey. We win together and you will be part of that collaboration)
Great communication and enjoy working with people
Coaching skills
Love your team!
Required Technical Skills
Development
C# .NET Core
Unit testing
Git Flow
Docker
SOLID principles
Infrastructure
AWS - Lambda / S3 / ECS / RDS / IAM / Roles & Policy
MS SQL or Postgres
Git
Process
OWASP SDLC + Top 10
Agile Software Development
Security assessments of code
Great to have
Speech Analytics
Voice Processing
Event based architectures
Python
Benefits
New staff joining our team can expect varied responsibilities and a fast-moving environment. We strive to balance being nimble—so as to move fast— with disciplined execution to ensure we are achieving the best results for our clients. We work hard not to silo people, so as your skills grow you can easily move between the teams working on customer success, AI research, and cyber security.
Work from home will be the norm as well as travel flexibility if that's of interest.
The successful candidate will not only get exposure to the latest AI technologies, but will work with a close-knit global team that delivers real value to its customer base. The candidate will have exposure to a broad range of organisations’ data and will gain an astute understanding of their business operations learning how a wide range of small to medium to enterprise businesses operate and engage with their customers.
About Us
Call Journey is a fast-growing tech disruptor providing SaaS and Premise conversation analytics solutions to public and private sector companies. Our two core products are Voice AI, an AI-powered conversation analytics ecosystem, and Worklife Hero, a new AI-powered employee experience and engagement tool.
We have well-established partnerships with global giants such as Microsoft, Genesys, and SAS, have enjoyed 7X growth in the last 2-3 CY's, and have an incredible additional product and revenue stream opportunity about to be released this coming quarter with Microsoft. With a Series A capital raise underway, there's an opportunity for you to position yourself early in a growing SaaS business with aspirations of Unicorn Status.
Our culture is friendly, inclusive, equitable, and customer-obsessed. We have high employee engagement and rate very highly in EPS. We are a family of high caliber professionals with lazer-sharp focus on innovation, product leadership, customer success, and accelerated growth
Call Journey has recently been recognized as one of the 5 Best Contact Center Technology Solution Providers (Enterprise World), the Top 5 Best HR Tech to watch (Silicon Review), and boasts one of the Top 10 Most Influential CEO’s currently rising to the top (Industry Wired).
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