Northern Light Acadia Hospital

Department: Behav Hlth Consult Prof Svcs

Position is located: Acadia

Work Type: Full Time

FTE: 1.0 (40 hours)

Work Schedule: 8:00 am to 5:00 pm

We have an exciting opportunity to join our team as the Director of the Consult Service! The NL Acadia Consult Team provides psychiatric assessment in emergency departments and medical inpatient units at 23 hospitals across the State, primarily through telepsychiatry. This position requires a high level of initiative, autonomy, exceptional problem-solving skills, innovative thinking, conflict resolution skills & customer service soft skills. The successful candidate must also have a focus on growth, relationship building, a thorough knowledge of the community-based service landscape in Maine, be well connected, and highly confident. This is a high visibility position often liaising between different service arms of NL Acadia Hospital. The successful candidate will have a master's level social worker or professional counselor with at least five years of leadership experience as well as three years of experience with community-based services at the masters or bachelor's level. For the right person, this is a very fun job with no shortage of ability to make a difference!

Summary:

The Director of Consultation Services has responsibility for managing the Hospital’s Consultation and Consultation Liaison Services teams, overseeing the contract with Bangor Police Department and serves as a liaison with the many partners who receive these services. The Director ensures that services run efficiently and are rendered in a timely, relevant, measurable, high quality manner consistent with the policies and procedures of Northern Light Acadia Hospital. The Director implements strategies; establishing strong relationships with key stakeholders, including service leaders at partner organizations. The Director apprises Acadia leaders of partner needs and collaborates with internal leaders to address service delivery gaps.

Responsibilities :

• Leads by both action and example.
• Provides adequate staffing coverage across services.
• Participates in design, implementation, and ongoing evaluation of clinical operations.
• Periodically re-assesses one’s own job performance, learning needs and leadership aspects of professional role.
• Allocates staffing resources effectively to ensure smooth day-to-day operations across services.
• Manages performance reports to measure program effectiveness, quality and operational efficiency.
• Leads or collaborates in performance improvement activities, and the hardwiring of change.
• Serves as a liaison with service line leaders of the partner organizations, soliciting feedback and leading problem-solving initiatives internally that better serve the partner.
• Creates, manages, and reports key performance indicators.
• Identifies recruitment needs and participates in recruitment activities.
• Participates in the preparation of a yearly budget.
• Manages departmental budget throughout the year.
• Oversees Police Liaison Service.
• Liaises with internal and external stakeholders for service improvement.
• Complies with all organizational policies regarding Northern Light Health Code of Conduct and ethical business practices.
• Demonstrated comfort level with highly conflictual meetings and/or conversations and ability to de-escalate and problem solve in these moments
• Performs other duties as assigned.
• Demonstrates expert knowledge of clinical evaluation and treatment including community services.
• Maintains regulatory requirements, including Joint Commission, Federal and State regulatory bodies.
• Participates in design, implementation, and ongoing evaluation of clinical service provisions.
• Participates in designing, implementing and evaluating clinical program performance improvement initiatives.
• Ensures that clinical care across services is relevant, high quality and recovery-oriented.
• Leads and develops clinical supervisors of the service.
• Ensures efficient hand-off and transitions of patients across levels of care and within the community.
• Establishes consistent methods for monitoring clinical documentation content that reflects high-quality patient care.
• Ensures development and consistent implementation of department orientation for new clinician providers and ongoing clinical staff development initiatives.
• Employs supervisory processes necessary to ensure alignment of clinical supervisors to program and clinical practice standards.
• Completes employee performance evaluations on time.

Other Information:

Five years professional experience in a behavioral health setting. Minimum of three years of demonstrated leadership required.

Competencies and Skills

• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
• Word processing, spreadsheets, data entry, database experience and other computer related skills.
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
• Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
• Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .

Credentials

• Required Licensed Clinical Social Wkr

Education

• Required Master's degree in a behavioral health field and a professional, clinical, Maine license required. LCSW preferred but other master’s or doctoral level clinical degrees and licenses will be considered.

Required Experience

• 5 year/years of Relevant Work Experience

Working Conditions

• Potential exposure to hazardous materials.
• Work with computers, typing, reading or writing.
• Prolonged periods of sitting.
• Prolonged periods of standing.
  

Northern Light Acadia Hospital is a broad behavioral health delivery system centrally managed from its location in Bangor, Maine. Acadia Hospital is a leader in providing comprehensive inpatient and outpatient services, tele-psychiatry, consultations to regional emergency departments, school-based and employer-based services, and integration into primary and specialty care practices. Northern Light Acadia Hospital offers innovative programming in the form of eating disorder services and a geriatric mood and memory clinic, which is involved in multiple clinical trials for promising Alzheimer's medications. The hospital is also the parent organization of Northern Light Acadia Healthcare which provides a substance use disorder treatment program, case management, and other outpatient mental health services serving patients from all corners of Maine. Acadia Hospital embraces service excellence and high quality care as evidenced by its commitment to achieve Center of Excellence status in the delivery of behavioral health services.

Northern Light Acadia Hospital is a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Northern Light Health offers a broad range of providers and services, including ten hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport.

Bangor, Maine is a vibrant small city with easy access to Maine's spectacular coast, mountains, and lakes. Schools rank among New England's best with the flagship campus of the University of Maine located in the neighboring town of Orono. Bangor serves as the regional hub for medicine, the arts, and commerce. Bangor International Airport offers direct and one-stop service to many major destinations.