Title: Direct Sales Coordinator (Non – LO – Servicing)

Job Status: Full Time/Hourly Reports to: Direct Sales Manager

Amount of Travel Required: None Department: Remarketing

Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently services over 200,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence. We're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work/life balance.

POSITION SUMMARY:

The Direct Sales Coordinator position exists to assist the Sales Professionals in sending and receiving documents necessary for coordinating sales and ensuring any documents are received to book a sale.

ESSENTIAL FUNCTIONS:

• Coordinates sending out documents necessary to book a sale.

• Reviews and resolves any potential issues with properties that are being sold.

• Communicates with the Loan Restructuring Department to ensure proper documents are provided to complete the sale.

• Assists with ordering appraisals and engineer certificates when needed.

• Ensures the sales professionals are updated on status of sales and any issues regarding them.

• Maintains accurate records of homes assigned.

• Communicates directly with Remarketing Operations team.

· Provides assistance to title companies and attorneys if they need any seller documents from Remarketing.

· Communicates with banks on cash sales.

• Protects Vanderbilt Mortgage and Finance, Inc. branding and assets by maintaining a high level of integrity throughout the sales process.

• Provides a great home buying experience by exceeding the customer expectations and honoring commitments.

• Promotes teamwork and success for the department/company.

• Promotes company image through professional service and actions.

• Performs other duties as assigned.

QUALIFICATIONS:

• High School diploma or equivalent required, college preferred.

• Knowledge of AS/400, LINK, Microsoft Office, and Right Fax a plus.

• Previous data entry experience a plus.

• Must be available to work shifts in the evening until 8pm and some Saturday shifts.

• Great attention to detail and organizational skills.

• Great communication through email, phone, and in-person.

• Ability to work in a team environment and multi-task.

• Must be goal driven and well organized.

PHYSICAL DEMANDS:

• Must be able to remain in a stationary position 75% of the time.

• Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

• 75% communication methods completed over the phone.

• Must be able to exchange accurate information at all times.

• Ability to identify and assess account status and determine appropriate process.

• Constantly works in an indoor temperature controlled, sealed window office environment.

BENEFITS:

• Medical and Dental Plan with Prescription Coverage and Vision

• 401(K) includes 100% company match of the first 4%

• Paid time off days (PTO), paternal leave, and holidays

• Enjoy coming “home” to our brand new, state-of-the-art Home Office

• Robust wellness programs, on-site workout facility, and restaurant

• Tuition Assistance for your first degree!

• Work-life balance

• Community involvement including Volunteer Paid Time Off (VTO)

• Collaborative and energetic work environment

• Professional development and promotion opportunities

• Generous BONUSES!!!