Director Client Experience
Full Time
Seattle, WA 98198
$112,400 - $122,400 a year
Posted
Job description
The Director of Client Experience, Commercial Risk establishes the strategy and protocols for all aspects of client service and is responsible for execution of workflows, processes and best practices.
Position Summary:
The Director of Client Experience, Commercial Risk establishes the strategy and protocols for all aspects of client service and is responsible for execution of workflows, processes and best practices.
Principal Responsibilities:
- In partnership with the Managing Director, establishes and leads the execution of client segmentation strategy to ensure that overall business goals, profitability and retention goals are met in a conducive and collaborative environment.
- Establishes and leads execution of strategies to enhance the client experience
- Responsible for achieving and maintaining high client retention
- Ensure efficiency in workflows and operational execution
- Leads service team integration projects
- Manage insurance company partner relationships including team meetings, and coordinating training for important market updates
- Effectively coaches, mentors and manages and assists in the professional development of team colleagues to develop bench strength.
- Creates an environment where open communication is encouraged, and morale is high.
- Possesses day-to-day oversight, direction, and accountability of team colleagues.
- Performs annual and ongoing performance reviews for team colleagues, and is responsible for colleague onboarding and termination decisions
Education, Experience, Skills and Abilities Requirements:
- Minimum 7 years of related experience in a service industry and in a leadership capacity, 5+ years of experience in sales management, 10+ years’ experience in direct or outside sales, C2C/B2C preferred
- Exceptional written, verbal, and interpersonal communication skills
- Ability to measure and analyze key performance indicators
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Experience with Agency Management System and/or other CRM-related software.
- Basic knowledge of Microsoft Office products and mobile device platforms and intermediate Excel skills.
- Demonstrates the organization’s core values, exuding behavior that is aligned with the firm’s culture.
Special Working Conditions:
- Fast paced, multi-tasking environment
- Some travel required
Important Notice:
This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be modified to reasonably accommodate physically or mentally challenged colleagues.
The starting pay is $112,400 – $122,400 plus. Salary is negotiable upon time of offer.
Click
here
for some insight into our culture!
seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.